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Online Customer Service Representative
Antarctic Exchange
＄800-1K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Remote Details
Open Country：China
Language Requirements：English
This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions
Job Description
English language
Description
- Respond to user inquiries regarding platform operations, transactions, deposits, and withdrawals through online chat, email, and other channels, providing professional and efficient service.
- Collect, record, and categorize user issues, coordinating with relevant departments such as technology, finance, and risk control to address the problems, and promptly follow up to provide feedback to users.
- Handle user complaints and disputes, coordinate internal resources to resolve issues, and, when necessary, soothe user emotions to maintain the platform's reputation.
- Guide new users in account registration, identity verification, transaction operations, and help them familiarize themselves with the platform's various functions and rules.
- Document user service interactions, organize frequently asked questions, and regularly provide service reports to offer suggestions for process optimization and product improvement.
- Assist in monitoring user abnormal behavior, promptly report potential risks, and support the risk control team in ensuring platform safety.
Requirements
- Associate degree or above, with a background in blockchain, finance, economics, marketing, computer science, or related fields preferred.
- More than 1 year of experience in customer service at an exchange or related positions; experience in customer service within exchanges, blockchain, digital currency, fintech, or banking industries is preferred.
- Experience in managing a customer service team at an exchange is preferred.
- Fluency in both Chinese and English as working languages. Proficiency in other foreign languages such as Japanese, Korean, or French is preferred.
- Familiarity with digital currencies and blockchain knowledge, with strong learning abilities.
- Basic knowledge of financial products, with the ability to quickly understand and respond to related questions.
- Proficient in using customer service software and office software (such as JIRA, Excel, etc.).
- Possess good service awareness, communication skills, and the ability to work under pressure, maintaining patience and composure in a high-intensity work environment.
- Strong sense of responsibility, attention to detail, and good spirit of teamwork.
- Proactive work attitude, willing to solve problems and assist users.
- Willing to accept shift work, including night shifts and weekend duties, to ensure 24/7 service coverage.
Sunnie Riao
人力資源主任Antarctic Exchange
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