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Online Customer Service Representative
＄800-1K[月薪]
Antarctic Exchange
远程办公1-3 年經驗本科全職
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远程办公1-3 年經驗本科全職
Website Customer Service Representative
＄200-400[月薪]
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＄3-4K[月薪]
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＄2.2-4K[月薪]
Chaincatcher
远程办公1-3 年經驗本科全職
Supply Chain Manager
＄4-4.6K[月薪]
苏州塔布贝斯人力资源服务有限公司
现场办公 - 捷克共和國5 - 10 年經驗本科全職
Game Server Development
＄2.4-3K[月薪]
maps.me
远程办公5 - 10 年經驗本科全職
Online Customer Service Representative
Antarctic Exchange
＄800-1K[月薪]
远程办公1-3 年經驗本科全職
遠程工作詳情
工作開放國家：中國
語言要求：英語
這項遠距工作向特定國家的候選人開放。 請確認您是否要繼續，儘管可能有位置限制
職位描述
English language
簡介
- Respond to user inquiries regarding platform operations, transactions, deposits, and withdrawals through online chat, email, and other channels, providing professional and efficient service.
- Collect, record, and categorize user issues, coordinating with relevant departments such as technology, finance, and risk control to address the problems, and promptly follow up to provide feedback to users.
- Handle user complaints and disputes, coordinate internal resources to resolve issues, and, when necessary, soothe user emotions to maintain the platform's reputation.
- Guide new users in account registration, identity verification, transaction operations, and help them familiarize themselves with the platform's various functions and rules.
- Document user service interactions, organize frequently asked questions, and regularly provide service reports to offer suggestions for process optimization and product improvement.
- Assist in monitoring user abnormal behavior, promptly report potential risks, and support the risk control team in ensuring platform safety.
職位要求
- Associate degree or above, with a background in blockchain, finance, economics, marketing, computer science, or related fields preferred.
- More than 1 year of experience in customer service at an exchange or related positions; experience in customer service within exchanges, blockchain, digital currency, fintech, or banking industries is preferred.
- Experience in managing a customer service team at an exchange is preferred.
- Fluency in both Chinese and English as working languages. Proficiency in other foreign languages such as Japanese, Korean, or French is preferred.
- Familiarity with digital currencies and blockchain knowledge, with strong learning abilities.
- Basic knowledge of financial products, with the ability to quickly understand and respond to related questions.
- Proficient in using customer service software and office software (such as JIRA, Excel, etc.).
- Possess good service awareness, communication skills, and the ability to work under pressure, maintaining patience and composure in a high-intensity work environment.
- Strong sense of responsibility, attention to detail, and good spirit of teamwork.
- Proactive work attitude, willing to solve problems and assist users.
- Willing to accept shift work, including night shifts and weekend duties, to ensure 24/7 service coverage.
Sunnie Riao
人力資源主任Antarctic Exchange
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