• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

• Answer inbound calls and assist with customer inquiries within a fast-paced BPO and Call Center environment.
• Possess strong communication and problem-solving skills.
• Document interactions, process orders, and escalate unresolved issues to appropriate resources.
• Commit to continuous improvement and deliver high-quality customer service.
• Maintain a professional demeanor and adhere to company policies and industry regulations.

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Resolve issues and provide accurate information regarding products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and services.
• Adhere to company policies and procedures to ensure compliance.

Peak Outsourcing, a leader in the BPO and Call Center industry, is dedicated to enhancing customer experience through excellent service and support. Join our dynamic team and make a difference!

• Answer inbound calls and respond to customer inquiries in a timely manner.
• Maintain a high level of professionalism and provide exceptional customer service.
• Document all call information according to standard operating procedures.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Meet personal/team qualitative and quantitative targets.

Agency Sales Leader

Join our reputable financial services firm in the Philippines as an Agency Sales Leader at Sun Life of Canada Philippines Inc. and Sun Life Asset Management Company Inc. In this pivotal role, you will drive the sales performance of Client Services Sales Managers and their teams of Client Services Sales Engagement Associates. This position requires a strategic approach to sales management, coaching, and development to achieve revenue targets and client satisfaction.

Sales Strategy and Execution:

1. Develop and implement sales strategies to drive revenue growth.

2. Analyze market trends and client needs to identify business opportunities.

3. Collaborate with Client Services Sales Managers to create actionable sales plans.

4. Provide guidance on sales techniques and client engagement.

5. Monitor sales performance metrics, including conversion rates.

6. Conduct regular sales reviews with Client Services Sales Managers.

Core Leadership and Development:

1. Lead and mentor Client Services Sales Managers to excel in their roles.

2. Provide coaching and performance feedback to enhance capabilities.

3. Set clear performance expectations and KPIs for the team.

4. Foster a culture of collaboration and continuous improvement.

5. Conduct regular meetings and training sessions.

Client Relationship Management:

1. Participate in key client meetings and address escalated inquiries.

2. Identify cross-selling and upselling opportunities.

3. Monitor client satisfaction and enhance retention strategies.

4. Build strong relationships with high-value clients.

Operational Management:

1. Oversee sales operations to ensure compliance with policies.

2. Collaborate with internal departments for seamless operations.

3. Monitor sales budgets and make data-driven decisions.

4. Ensure accurate reporting of sales performance.

Experience:

1. 2 to 5 years in sales management or related roles.

2. Proven success in driving sales performance.

3. Strong understanding of Philippine financial products and regulations.

Skills and Competencies:

1. Exceptional leadership and people management skills.

2. Strong sales acumen and communication skills in English and Filipino.

3. Analytical mindset and customer-centric approach.

• Develop and maintain relationships with new and existing clients.
• Understand customer needs and provide tailored solutions.
• Collaborate with team members to achieve sales targets and improve processes.
• Utilize strong persuasion skills to close sales and overcome objections.
• Identify and resolve client issues promptly and effectively.
• Stay updated on industry trends and product knowledge to better serve clients.

We are seeking a detail-oriented and proactive HR Assistant to join our dynamic team. The HR Assistant will play a key role in supporting the HR department with various administrative tasks and ensuring smooth operations related to human resources functions within our real estate firm.

Responsibilities:

• Assist with the recruitment process by posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings.
• Coordinate new hire onboarding and orientation activities, including preparing new hire paperwork and conducting orientation sessions.
• Maintain employee records in compliance with company policies and legal requirements.Assist with benefits administration tasks, such as enrollments, terminations, and changes.
• Support employee relations initiatives by responding to employee inquiries and assisting with resolving employee issues or concerns.
• Assist with performance management processes, including tracking performance evaluations and maintaining performance review schedules.
• Coordinate training and development activities, including scheduling training sessions and maintaining training records.
• Prepare HR-related reports and presentations as needed.
• Assist with payroll processing by verifying timesheets and ensuring accuracy of payroll data.
• Maintain confidentiality and handle sensitive information with integrity.

·        With at least 1-2 years of strong applications development experience

·        Strong knowledge of PHP, Laravel, VueJS, and the rest API

·        Strong knowledge of web (PHP, Java, etc) and Oracle development tools

·        Strong knowledge of relational database management systems

·        Basic knowledge of General Insurance software