• Provide exceptional customer support to clients and candidates in the recruitment process.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Maintain accurate records of client interactions and feedback.
• Assist in resolving issues and ensuring client satisfaction.
• Collaborate with recruitment teams to enhance service delivery.
• Contribute to the continuous improvement of service processes.

• Provide exceptional support to clients and candidates in a fast-paced recruitment environment.
• Respond to inquiries via phone, email, and chat, ensuring timely and accurate information.
• Assist in resolving issues and guiding clients through the recruitment process.
• Maintain client relationships and build rapport to enhance service delivery.
• Collaborate with recruitment teams to improve processes and customer experience.

• Assist customers with inquiries related to solar energy products and services.
• Provide information on energy efficiency and sustainability solutions.
• Resolve issues promptly and maintain customer records.
• Collaborate with sales and technical teams to ensure seamless service delivery.
• Educate clients on solar installation processes and benefits.

MANDARIN SPEAKING IS REQUIRED

At bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:

• Provide clients with quality and timely responses by deeply understanding their concerns with our service.
• Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our customers with the best customer service experience.
• Collaborate with other departments and teams to resolve each client’s issues with ease.
• Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
• Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
• Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
• Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
• Other related tasks as assigned by the direct manager.

Job Title: Customer Care Representative

Job Summary:

Provide exceptional customer service, resolving inquiries, and addressing concerns via phone, email, chat, or in-person. Ensure customer satisfaction, loyalty, and retention.

Key Responsibilities:

Customer Interaction:

1. Respond to customer inquiries promptly and professionally.
2. Resolve issues efficiently, escalating complex problems to supervisors.
3. Provide accurate product/service information.
4. Offer personalized solutions, recommendations, and alternatives.

Communication:

1. Maintain clear, concise, and friendly communication.
2. Active listening, empathy, and conflict resolution.
3. Clarify customer concerns, asking relevant questions.

Problem-Solving:

1. Troubleshoot and resolve customer complaints.
2. Collaborate with internal teams (e.g., sales, technical) for resolution.
3. Propose solutions, implementing corrective actions.

Documentation:

1. Accurately log customer interactions in CRM/database.
2. Update customer records, ensuring data integrity.
3. Maintain records of resolutions, feedback, and suggestions.

Quality Assurance:

1. Adhere to quality standards, procedures, and policies.
2. Participate in quality improvement initiatives.
3. Identify areas for process enhancements.

Agency Sales Leader

Join our reputable financial services firm in the Philippines as an Agency Sales Leader at Sun Life of Canada Philippines Inc. and Sun Life Asset Management Company Inc. In this pivotal role, you will drive the sales performance of Client Services Sales Managers and their teams of Client Services Sales Engagement Associates. This position requires a strategic approach to sales management, coaching, and development to achieve revenue targets and client satisfaction.

Sales Strategy and Execution:

1. Develop and implement sales strategies to drive revenue growth.

2. Analyze market trends and client needs to identify business opportunities.

3. Collaborate with Client Services Sales Managers to create actionable sales plans.

4. Provide guidance on sales techniques and client engagement.

5. Monitor sales performance metrics, including conversion rates.

6. Conduct regular sales reviews with Client Services Sales Managers.

Core Leadership and Development:

1. Lead and mentor Client Services Sales Managers to excel in their roles.

2. Provide coaching and performance feedback to enhance capabilities.

3. Set clear performance expectations and KPIs for the team.

4. Foster a culture of collaboration and continuous improvement.

5. Conduct regular meetings and training sessions.

Client Relationship Management:

1. Participate in key client meetings and address escalated inquiries.

2. Identify cross-selling and upselling opportunities.

3. Monitor client satisfaction and enhance retention strategies.

4. Build strong relationships with high-value clients.

Operational Management:

1. Oversee sales operations to ensure compliance with policies.

2. Collaborate with internal departments for seamless operations.

3. Monitor sales budgets and make data-driven decisions.

4. Ensure accurate reporting of sales performance.

Experience:

1. 2 to 5 years in sales management or related roles.

2. Proven success in driving sales performance.

3. Strong understanding of Philippine financial products and regulations.

Skills and Competencies:

1. Exceptional leadership and people management skills.

2. Strong sales acumen and communication skills in English and Filipino.

3. Analytical mindset and customer-centric approach.

We are looking to employ a detail-oriented and experienced ACCOUNTING SUPERVISOR to oversee and coordinate the daily operations of the accounting department and should be able to process large amounts of numerical data and have strong leadership skills. Also someone with sound knowledge of accounting principles and practices, and demonstrate excellent analytical and problem-solving skills.

Our company offers:

• Good salary package.
• All mandatory benefits (SSS, PHIC, HDMF)
• 13th month pay, paid holidays.
• Additional leave benefits.
• Health Card (HMO).
• Board and Lodging.
• Free round trip plane ticket for provincial applicants.
• Monthly Sports Activities (Basketball, Volleyball, Badminton & etc.).

• Collecting employee information and entering time-sheet data into the database.
• Preparing cash deposits and processing payroll.
• Attending to and resolving pay-related queries.
• Ensuring that monitoring is balanced.
• Preparing reports for management.

• Provide exceptional customer support to clients and candidates in the recruitment process.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Maintain accurate records of client interactions and feedback.
• Assist in resolving issues and ensuring client satisfaction.
• Collaborate with recruitment teams to enhance service delivery.
• Contribute to the continuous improvement of service processes.

We are seeking a detail-oriented and proactive HR Assistant to join our dynamic team. The HR Assistant will play a key role in supporting the HR department with various administrative tasks and ensuring smooth operations related to human resources functions within our real estate firm.

Responsibilities:

• Assist with the recruitment process by posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings.
• Coordinate new hire onboarding and orientation activities, including preparing new hire paperwork and conducting orientation sessions.
• Maintain employee records in compliance with company policies and legal requirements.Assist with benefits administration tasks, such as enrollments, terminations, and changes.
• Support employee relations initiatives by responding to employee inquiries and assisting with resolving employee issues or concerns.
• Assist with performance management processes, including tracking performance evaluations and maintaining performance review schedules.
• Coordinate training and development activities, including scheduling training sessions and maintaining training records.
• Prepare HR-related reports and presentations as needed.
• Assist with payroll processing by verifying timesheets and ensuring accuracy of payroll data.
• Maintain confidentiality and handle sensitive information with integrity.