Customer Service Agent
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Japanese Customer Service Representative
【Main Responsibilities】
1. Customer Inquiry Response: Accept user inquiries via online customer service tools and address user questions.
2. Information Organization: Timely collect and organize user issues and provide feedback to the team.
3. Shift System: Work on a rotating day and night schedule.
【Qualifications】
1. Japanese proficiency at N1 level (native speakers are not required to provide proof), with a strong command of honorific language; candidates with Chinese language skills are preferred.
2. Strong logical thinking abilities to assess the real needs of users.
3. High empathy, enthusiastic and approachable, responsible for customer experience, and capable of providing practical solutions.
4. Strong communication skills with sufficient resilience under pressure.
Customer Operations Manager
Responsible for formulating and implementing customer operations strategy to enhance customer experience and retention, driving the company's business growth in the gaming industry.
Customer Operations Strategy Development: Develop and implement a comprehensive customer operations strategy to enhance customer experience, retention, and business growth.
· Customer Journey Optimization: Analyze the customer journey, identify key touchpoints, optimize customer interactions, and improve customer satisfaction and loyalty.
· Data-Driven Decision Making: Utilize customer data analysis tools to monitor behavioral trends and propose data-driven customer segmentation and personalized marketing strategies.
· Team Management and Training: Lead the customer support team, provide training and guidance, ensuring the team handles customer inquiries and complaints efficiently and professionally.
· Market and Competitive Analysis: Conduct regular market research to understand industry trends and competitors' customer strategies, adjusting the company's operational strategies accordingly.
· Customer Relationship Management: Establish and maintain relationships with key customers, communicate regularly to understand their needs, and promote customer satisfaction.
· Compliance and Risk Management: Ensure all customer operation activities comply with industry regulatory requirements and manage compliance risks.
· Performance Evaluation and Improvement: Set and monitor key performance indicators (KPIs), assess operational effectiveness, and develop and implement improvement plans.
· Cross-Department Collaboration: Work closely with marketing, product, sales, and compliance teams to drive customer success and achieve company objectives.
Game Server Development
1. Responsible for game server development, database optimization, and interface programming;
2. Interface with frontend service APIs;
3. Optimize backend game logic and provide optimization solutions;
Client Engineer (Android & iOS)
Proficient in Swift, SwiftUI, and Kotlin, with extensive development experience in both iOS and Android. Highly skilled in self-developed IM and familiar with TG implementation, with a strong interest in blockchain technology.
Chat/Voice Support - BPO AGENT | URGENT HIRING (Alabang)
Job Highlights:
Go further with Foundever
Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
APPLY NOW AND GET INTERVIEWED VIA ZOOM!
Source of Application: BOSSJOB
Note: Directly send/attach your resume via chat for faster processing.
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Sales Strategy and Execution:
1. Develop and implement sales strategies to drive revenue growth.
2. Analyze market trends and client needs to identify business opportunities.
3. Collaborate with Client Services Sales Managers to create actionable sales plans.
4. Provide guidance on sales techniques and client engagement.
5. Monitor sales performance metrics, including conversion rates.
6. Conduct regular sales reviews with Client Services Sales Managers.
Core Leadership and Development:
1. Lead and mentor Client Services Sales Managers to excel in their roles.
2. Provide coaching and performance feedback to enhance capabilities.
3. Set clear performance expectations and KPIs for the team.
4. Foster a culture of collaboration and continuous improvement.
5. Conduct regular meetings and training sessions.
Client Relationship Management:
1. Participate in key client meetings and address escalated inquiries.
2. Identify cross-selling and upselling opportunities.
3. Monitor client satisfaction and enhance retention strategies.
4. Build strong relationships with high-value clients.
Operational Management:
1. Oversee sales operations to ensure compliance with policies.
2. Collaborate with internal departments for seamless operations.
3. Monitor sales budgets and make data-driven decisions.
4. Ensure accurate reporting of sales performance.
Experience:
1. 2 to 5 years in sales management or related roles.
2. Proven success in driving sales performance.
3. Strong understanding of Philippine financial products and regulations.
Skills and Competencies:
1. Exceptional leadership and people management skills.
2. Strong sales acumen and communication skills in English and Filipino.
3. Analytical mindset and customer-centric approach.
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Responsibilities:
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