***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PAST EXPERIENCE IN WORKING AS AN OFFICE MANAGER OR ADMIN ASSISTANT WITHIN THE HVAC INDUSTRY***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.

About the Position:

We're seeking a detail-oriented Virtual Customer Service and Office Manager to provide remote support to both our customers (HVAC business owners) and our U.S.-based HVAC office managers.

The ideal candidate will answer phone calls for the HVAC business owners, resolve customer issues, and assist with job scheduling. Additionally, they will help process administrative tasks and manage documentation for small HVAC businesses across the United States, allowing our HVAC office managers to focus on higher-level strategic support.

Responsibilities:

• Answer phone calls on behalf of our customers (HVAC business owners), troubleshoot customer challenges, and help with job scheduling.

• Assist office managers with administrative tasks and documentation

• Maintain accurate records and follow established procedures

• Coordinate with U.S.-based office managers to ensure smooth workflow

Requirements:

• Excellent English communication skills: verbal, written, and reading is a MUST

• Basic understanding of HVAC industry terminology is a MUST

• Previous experience in customer service or administrative support roles within the HVAC industry is a MUST

• Have strong organizational skills and attention to detail

• Be tech-savvy and quick to learn new software platforms

• Ability to work independently and manage multiple priorities while meeting deadlines and maintaining accuracy

• Enjoy both customer service and administrative work and helping business grow

• Previous management experience is an ADVANTAGE

Work Schedule

• This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week, following the US Time zone.

Please refer to job description.