• Suggest and modify suitable travel options that best suit the client’s needs. 
• Direct communication with the client thru email, chat, and/or phone call. 
• Support our B2B customers in their Business Travels
• Liaise with suppliers and partners to resolve booking issues
• Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
• Resolve problems by applying established program policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
• Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
• Stay up-to-date with new features and product launches in this program - there are lots so be prepared for some serious innovation!

• At least 1 year of Customer service experience under any Travel Account in a contact center environment
• At least 1 year of GDS experience
• At least 2 years experience in any Customer service position covering multi-channels operations in a contact center environment
• Customer service background in: Hospitality - hotels, travel agencies, airlines, offices.
• Excellent communication skills in Business English, spoken and written
• Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
• Preferably, not a must, College/University Bachelor’s Degree
• Computer literacy, knowledge of word processing, typing, cloud-based applications

Skills and Personality Traits

• Proven ability to provide excellent customer experience
• Capable of seeing the big picture and interconnections between processes and the impact of actions
• Mindful and independent worker with a high-level of self-awareness
• Adept to apply critical thinking especially when situations fall in to grey areas
• Highly empathetic and capable of understanding our customers needs and wants
• Independent and reliable - can be counted on to take ownership
• Process-oriented and detail oriented
• Smart, organized, and knows how to prioritize
• Comfortable and resilient when it comes to change, takes the initiative to keep themselves updated
• Open and eager to give and receive feedback
• Strives for continuous improvement and ambitious about growth