• Provide exceptional customer service by addressing inquiries and resolving complaints promptly.
• Assist customers over the phone, via email, and through live chat to ensure satisfaction.
• Document customer interactions and maintain accurate records of customer engagements.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training and development sessions to enhance product knowledge and service skills.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Fresh Graduate or entry-level, with no prior experience required
• Skills and Competencies: Strong command of the English language, excellent problem-solving abilities, and effective communication skills
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks efficiently
• Qualities and Traits: Team player with a positive attitude and willingness to learn
• Working Conditions: Must be available for flexible working hours, including evenings and weekends