Gathering Dream Group Sdn Bhd Customer Service Representative

Gathering Dream Group Sdn Bhd

RM3.4-4K[Monthly]

Remote<1 Yr ExpHigh/Senior High SchoolFull-time

Open Country：Malaysia

Language Requirements：English | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

English LanguageCustomer ServiceProblem SolvingMandarin SpeakingCall CentreBack Office Support

Responsible for handling customer inquiries and resolving after-sales issues for the company.
Actively promote customer satisfaction and coordinate with colleagues from other departments to handle order issues.
Optimize service processes, summarize encountered problems during service, and promptly provide feedback to superiors to propose optimization solutions.
Provide accurate, valid, and complete information by using the right tools and resources.
Meet personal and team targets for customer satisfaction, service quality, and productivity.
Accept other work arrangements from superiors.

Strong communication skills, proficient in Mandarin Chinese and English.
Have some customer service experience, willing to work night shifts (night shifts are work-from-home with night shift allowances).
Strong sense of responsibility, ability to work under pressure, meticulous, and possess a good learning spirit.
This position requires a shift rotation.
This position requires to know Chinese & English.