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Online Customer Service (Chinese-English)
＄1.4-1.8K[Monthly]
Quick ResponderTop CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC
Online Customer Service (Chinese-English)
MEXC
＄1.4-1.8K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Remote Details
Open Country：Malaysia
Language Requirements：English | Chinese
This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions
Job Description
Benefits
- Allowance
Commuting allowance
- Residential
Rent subsidy
Description
- Responsible for receiving user inquiries through online customer service tools and addressing users' concerns;
- Timely feedback on issues in the process, collecting and organizing problems;
- Possess strong business sensitivity, with a preference for candidates who can grasp basic business concepts and have some understanding of financial knowledge and experience after training;
- Brainstorm barriers in user experience, identify user needs, and facilitate problem-solving and process optimization;
- Able to adapt to shift work/long night shifts.
Requirements
- Strong logical thinking skills, capable of assessing the true needs of users;
- Proficient in both Chinese and English;
- Passionate about customer service, responsible for customer experience, and able to provide comprehensive solutions to problems;
- Ability to effectively adjust communication methods and styles based on different audiences;
- Self-management skills, able to work independently in a fast-paced, constantly changing environment;
EnglishCustomer ServiceMandarinFinancial KnowledgeProblem SolvingCall Center
Sara Guo
HR ManagerMEXC
High response rate
View more details