What's the role?

The TDM Specialist is responsible for managing day-to day operations while ensuring customer set ups requests are complete per various group SLAs.

The primary focus of this position is to complete customer/account/carrier/product set up requests in GSAP and distribution connected applications for the Shell Oil Products US FSM and Shell Aviation Business.

What you'll be doing:

• Accurately process customer set up requests for Shell FSM and Shell Aviation
• Handle new terminal customer set-up, attend meetings and provide updates.
• Primary point of contact for customer/account/carrier/product set up issues at OSP and Equity terminals
• Set up and maintain carrier access agreements for carriers loading at Equity and OSP terminals for Retail, Trading & Supply and Aviation
• Maintain and update database information; this includes OSP contacts, phone numbers, and email addresses
• Responsible for managing group functional mailbox
• Responsible for establishing and maintaining effective business relationships with OSP terminals, Sales, Supply and other internal support organizations
  
  

Dimensions

• Accurately and efficiently complete customer/account setup requests to enable truck loading of fuel at all terminals
• Accountable for the timely and accurate input of the TDM monthly metrics / KPIs for specific areas of accountability
  
  

What you bring:

• Knowledge of Global SAP, TMS Host and TMS 6 Terminals, DTN TABS
• Strong analytical skills and excellent communication skills are required
• Problem solving skills required
• Builds Shared Vision - Awareness
• Champions Customer and Stakeholder Focus - Awareness
• Maximizes Business Opportunities - Awareness
• Demonstrates Self Mastery - Awareness
• Displays Interpersonal Effectiveness - Awareness
• Demonstrates Courage - Awareness
• Motivates, Coaches and Develops - Awareness
• Values Difference - Awareness
• Delivers Results Through Others - Awareness
  
  

Additional Information

• Must be customer (both internal and) focused
• Must be able to juggle demands and expectations from multiple sources
• Must be skillful at prioritizing tasks and show flexibility when responding to changing conditions and new requests
• Must have good problem solving and analytical skills
  
  

What we offer:

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.