• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
  
  

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.
  
  

• Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
  
  

• Understands how to coordinate efforts across teams to achieve goals.
  
  

• Impacts a team, by example, through the quality service and information provided.
  
  

• Provides day-to-day supervision to a team. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)
  
  

• Uses judgment to identify and resolve day-to-day technical and operational problems.
  
  

• Uses tact to exchange ideas and information concisely and rationally.
  
  

• Manages and coaches a team of WFM employees on performance, quality, and output.
• Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
• Directs teams on the use and application of WFM standards and tools to support operational business.
• Establishes development goals and works with the WFM employees on a roadmap to achieve them.
• Monitors the qualitative and quantitative work product produced by the team.
• Ensures completion of mandatory WFM training and knowledge verification.
• Implements and manages employee adherence to WFM standards and processes.
• Performs other duties as assigned.
• Complies with all policies and standards.
  
  

Please refer to job description.