Customer Service Supervisor
Gilas Gaming Philippines Inc.
Descrição do Trabalho
Benefícios
Derivações
Permissão de refeição
Benefícios gerenciados pelo Governo
Pagamento no décimo terceiro mês, Empréstimo para Funcionários, Fundo Pag-Ibig, Feriados Pagos, Saúde, SSS/GSIS
Saúde e Bem-Estar
HMO
Tempo de desligamento e Saída
Maternidade e licença de paternidade, Licença médica, Licença Pai Solo, Licença especial para mulheres, Férias Deixadas
Descrição:
- Oversee customer service team to ensure high-quality support.
- Train and mentor staff to enhance performance and service delivery.
- Resolve escalated customer issues and complaints efficiently.
- Monitor key performance metrics to drive improvements.
- Develop and implement customer service policies and procedures.
- Coordinate with other departments to streamline operations.
- Oversee customer service teams, handle escalated issues, and ensure quality service.
Requisito
- Educational Qualifications: Bachelor's degree in Business Administration or related field.
- Experience Level: 3-5 years of experience in customer service, with supervisory experience preferred.
- Skills and Competencies: Strong communication, problem-solving, and leadership skills.
- Working Conditions: Office environment, occasional stress from dealing with customer complaints.
- Qualities and Traits: Empathetic, organized, and capable of motivating teams.
Jermay Mallannao
HR ManagerGilas Gaming Philippines Inc.
Ativo dentro de três dias
Local de trabalho
12 th Floor, 1 Aseana Ave. 1 Aseana Ave, Parañaque, 1701 Metro Manila, Philippines
Postado em 28 May 2025
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Gilas Gaming Philippines Inc.
Desfinanciado / Anjo
101-500 funcionários
Serviço de negócios
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