• Responsible for delivering exceptional customer service through online chat interactions
• Assist customers with placing orders online, tracking of deliveries and processing of refunds
• Meet and exceed performance targets (KPI metrics) including response time, volume of chat and quality audits
• Maintaining customer satisfaction at all times
• Coordination between different internal departments to resolve a customer inquiry or complaint
• Participate in training sessions and team meetings to further enhance customer service skills and product

Qualifications

• Must be at least college level
• At least 6 months experience working in the BPO industry is a must
• Preferably with logistics and ecommerce background
• Must be amenable to work onsite in BGC