• Handle inbound and outbound customer calls with professionalism and empathy
• Provide accurate information and effective solutions to customer inquiries
• Maintain high levels of customer satisfaction and service quality
• Document interactions and follow standard operating procedures
• Collaborate with team members and supervisors to meet performance goals

Qualifications:

• Must be fluent in speaking both Cantonese and English
• Must have at least 6 months call center experience
• Amenable to work in fixed graveyard shift schedule
• Must be amenable to work in VXI Quezon City, 100% onsite
• For foreign nationals - must have eligibility to work in the Philippines