• Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products
• Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions
• Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns
• Build and maintain positive customer relationships to enhance overall satisfaction and loyalty

Job Requirements

• At least 1 year of experience in customer service or support
• Strong verbal and written English communication skills
• Comfortable handling calls, emails, and live chats
• Good problem-solving and active listening skills
• Willing to work night shifts, weekends, or holidays
• Ability to work in a fast-paced, team-oriented environment