Customer Service Representative

Aqua Smartguard Corp.

＄448-538[Bulanan]
Di lokasi - Makati1 - 3 Tahun PengalamanDiplomaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Telekomunikasi

  • Pengiktirafan dan Ganjaran Pekerja

    Program Pengiktirafan Pekerja, Hadiah Percutian

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Kemalangan & Insurans Kecacatan, HMO

  • Faedah Tambahan

    Lawatan Tahunan Syarikat, Peralatan Syarikat

  • Cuti & Pelepasan

    Cuti Bersalin & Paterniti, Cuti Sakit, Cuti Ibu Bapa Tunggal, Cuti Khas untuk Wanita, Curi Percutian

Baca Lebih Lanjut

Penerangan

  • As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
  • The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
  • The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
  • The candidate should also possess the ability to make independent decisions when resolving customer issues.


  1. Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
  2. Getting all necessary information from clients needed for contract completion;
  3. Set and make the client agree to a definite installation schedule;
  4. Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
  5. Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
  6. Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
  7. Encoding and data entry of all client communication in CRM and or SAP. 
  8. Making independent decisions when resolving customer issues

Syarat-syarat

  1. 2-5 years of customer service experience, preferably in related fields
  2. Bachelor's degree in business, communications, or related field preferred
  3. Strong communication, problem-solving, and critical-thinking skills
  4. Patience and empathy when dealing with customers
  5. Ability to work in fast-paced, high-stress environments
  6. Proficient in customer service software and tools
  7. Capable of making independent decisions when resolving customer issues
  8. Experience managing customer service teams a plus
Bahasa InggerisKhidmat PelangganPenyelesaian MasalahSokongan Pentadbiran Belakang
Preview

Mary Grace Bandala

RecruiterAqua Smartguard Corp.

Kadar tindak balas yang tinggi

Tempat Bertugas

GF, Aqua SmartGuard Corporation, GF, Alco Building, Makati, 1209 Metro Manila, Philippines

Disiarkan pada 14 May 2025

Pekerjaan Serupa

Lihat selanjutnya

Aqua Smartguard Corp.

Tidak Dibiayai

<50 Pekerja

Peruncitan

Lihat pengambilan kerja

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.