IT Technical Support
We are seeking an Entry-Level IT Helpdesk Technician to provide level 1-2 IT support for a fast-paced and growing organization. This role is ideal for someone who is motivated, eager to learn, and capable of working independently. No prior experience is required, as comprehensive training will be provided for the right candidate. If you are a self-starter looking to begin a rewarding career in IT, we want to hear from you!
Responsibilities:
- Provide level 1-2 IT helpdesk support, including troubleshooting hardware and software issues.
- Respond to client inquiries promptly and professionally, resolving technical problems efficiently.
- Assist in setting up, configuring, and maintaining IT systems and equipment.
- Document and track technical issues and resolutions in the ticketing system.
- Communicate effectively with team members and escalate complex issues when needed.
Experience and Knowledge of Windows Server, Linux, Networking, AWS and Azure will be plus.
This role is for 16 -20 Hours Per Week @ 4 USD PH
You need strong English skills
Prior Experience is IT support is required
Technical Writer
Technical Documenter (Software and Workflows) - 100% Work from Home
Hours:
- Full-time: Day shift (8 hours, Monday to Friday)
- Part-time: Minimum 2 hours per day
Salary:
- PHP 40,000 per month (Full-time)
- PHP 240 per hour (Part-time, minimum 2 hours)
Location:
- Anywhere in the Philippines (Work from home, remote, or province)
Work Type:
- Foreign client
- Day shift
- English language
- 100% Work From Home
About the Work
Are you an experienced technical documenter or tech writer seeking new and exciting career opportunities? This role is an excellent match for individuals passionate about advancing their career, gaining international experience, and enjoying the benefits of a work-at-home lifestyle.
You will be responsible for writing user manuals and training materials in English for business software, as well as documenting procedures for business processes that utilize this software. This position focuses heavily on big data, AI/ML, and Python. While you don’t need to be a software developer, experience in writing technical documentation and documenting business processes and flowcharts is essential.
About the Company
Our client is a leader in data-driven business systems software, committed to providing exceptional services to their clients. They value innovation, efficiency, and client satisfaction and understand the vital role this position plays in achieving these objectives.
Position Overview
As a Technical Documenter, you will be a crucial part of our technical documentation team. You will contribute to creating clear and concise documentation for various technical projects. Your responsibilities include documenting procedures, analyzing new tools, providing step-by-step guides, and creating training materials for new users. This role offers an exciting opportunity to collaborate with diverse technical teams and communicate complex concepts effectively.
Responsibilities
- Write technical documentation for software and business processes, including flowcharts.
- Develop and maintain comprehensive documentation for software and Business Process Management (BPM) projects, including automation workflows and procedural documents.
- Collaborate with cross-functional teams to gather information and insights for documentation.
- Analyze new tools, technologies, and processes, and create detailed documentation outlining their functionalities and usage.
- Ensure accuracy, completeness, and consistency in all documentation, adhering to industry best practices and standards.
- Revise and update documentation as needed to reflect changes in technology and project requirements.
- Update, maintain, and expand existing documentation libraries.
- Work with subject matter experts to extract technical information and translate it into user-friendly documentation.
- Provide guidance on documentation best practices and contribute to continuous improvement initiatives within the documentation team
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