Operations Director
Strategic Planning and Execution:
1. Establish short-term and long-term strategic goals for the gaming platform or product, ensuring alignment between the company's business direction and market demand.
Stay informed about market trends, regulatory changes, and competitor activities to adjust operational strategies accordingly.
2. Demand Management:
1. Identify the demands of the target market, including player behavior analysis, game types, betting preferences, etc.
Adjust game content, odds settings, promotional activities, etc., to maximize user experience and profit.
3. Resource Optimization and Allocation:
1. Allocate resources such as teams, technology, and funding efficiently during operations to maximize efficiency and minimize waste.
Manage and optimize the technical infrastructure of the platform to ensure system stability, security, and capacity for high traffic.
4. Customer Experience and User Growth:
2. Utilize data analysis to understand player needs and feedback, enhance user experience, and increase player engagement and retention rates.
Develop marketing campaigns to attract new users and maintain the activity of existing users, increasing betting volume and platform traffic.
5. Compliance and Risk Management:
In the gaming industry, compliance is particularly important. The operations lead must ensure that the platform adheres to the laws and regulations of various countries, especially the stringent regulations regarding gambling.
Establish a risk early warning mechanism to monitor unusual activities and fund flows, ensuring the company's legal operation.
6. Data Analysis and Reporting:
1. Conduct regular market data analysis to evaluate operational effectiveness and adjust strategies.
Use data insights to forecast future trends and timely adjust operational strategies.
7. Team Building and Leadership:
1. Recruit and manage cross-functional teams, including technical support, product managers, marketing, customer service, etc.
- Train and motivate team members to enhance work efficiency and team cohesion.
Website Customer Service Representative
- Responsible for answering customer inquiries online, providing professional product information and service support.
- Handle customer complaints, maintain good customer relationships, and ensure customer satisfaction.
- Timely feedback on customer needs, collaborating with the team to optimize service processes.
- Proficient in using online customer service systems, effectively recording and tracking customer service issues.
- Must possess strong communication skills and a spirit of teamwork.
Operations Supervisor
Operational Strategy Development: Formulate the company's operational strategy to ensure alignment with company goals and market demands.
Team Management: Manage and lead the operations team, assign tasks, and ensure the team operates efficiently.
Performance Monitoring: Track and analyze operational performance, propose improvement suggestions, and ensure the company remains competitive in the highly competitive overseas gaming market.
Risk Management: Monitor potential risk factors to ensure the company complies with regulations and compliance requirements.
Data Analysis and Reporting: Analyze market data, user behavior, and other information, and prepare relevant reports to support decision-making.
Requirements:
Operations Manager/Supervisor
- Continuously create, implement, and enhance all marketing activities.
- Manage regular and unconventional activities, production launches, and change requests, and support new initiatives.
- Complete assigned market research and information gathering tasks.
- Highly organized, detail-oriented, and meticulous: enjoy improving processes for daily efficiency. Thrive in a fast-paced technology/digital environment. Strive for perfection.
- Manage KOLs to promote activities.
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