Logistics Technology Hardware After-Sales Manager - Warsaw
Our client is a China-based global e-commerce smart logistics solution provider. They are currently expanding their EUSEA & Global Parcel Business and are seeking experienced professionals.
We are looking for a highly motivated and skilled Smart Hardware After-Sales Support Specialist to join our team. The ideal candidate will have a passion for customer service and a strong technical background in smart hardware products. They will be responsible for providing exceptional after-sales support to our customers, troubleshooting technical issues, and managing product returns and exchanges.
Responsibilities:
- Provide timely and accurate after-sales support to customers via phone, email, and onsite assistance.
- Troubleshoot technical issues with smart parcel locker products or other Cainiao logistics technology products.
- Collaborate with the technical team to escalate and resolve complex technical problems.
- Manage the process for product returns and exchanges.
- Stay knowledgeable about the company's smart technology products and updates.
- Provide feedback to the product development team based on customer input and recurring technical issues.
Blockchain Business Development Manager
1. Create and manage online and offline communities, using social media platforms (such as Twitter, Telegram, Reddit, Discord, etc.) to increase user engagement.
2. Organize and plan community activities, such as AMA (Ask Me Anything) sessions, online discussions, and offline meetups.
3. Develop and execute community content strategies, writing and publishing high-quality articles, blogs, press releases, announcements, and other relevant content.
4. Establish and maintain good relationships with community members, key opinion leaders (KOLs), and other key stakeholders.
5. Collect and analyze user feedback to understand user needs and market trends, providing improvement suggestions to the product and marketing teams.
6. Promote the company brand through social media and other channels to enhance brand awareness and influence.
7. Participate in industry events, exhibitions, and conferences, representing the company in communication and promotion with potential clients and partners.
8. Use analytical tools to track engagement on social media and community platforms to improve operational efficiency.
Sales Professional
- We are seeking an enthusiastic and talented person who can excel in an enterprise sales role and:
- Can initially identify and qualify prospective customers for ETP in the designated territory (The Philippines)
- Can ultimately lead the entire sales process to convert qualified leads into customers of the ETP solution
- Can work with existing customers to ensure their ETP solution is providing maximum value, both in the present and in the future
- Is able to work closely with ETP Solution Architects to fine tune the solution to meet the business needs of the potential customers
- Should have an engaging personality with the ability to meet and quickly build the trust of potential and existing customers at CXO level and position the ETP value proposition to them in a compelling manner.
区域负责人
区域负责人 （远程）薪资open
岗位要求：
- 至少有5年行业及本地国家级团队组建与管理经验。
- 在当地有具有广泛的现货渠道及KOL人脉渠道资源，了解本地各类交易所市场及用户分布情况。
- 对数据敏感，有狼性管理基因与方法论，强目标与结果导向。
- 事业型驱动，有良好的沟通能力与协作精神。
- 英语具有商务洽谈水平。
Responsibilities:
- Develop, implement, and refine localized business strategies and tactics for the target country or region to drive the achievement of company business goals.
- Expand local spot trading and KOL (Key Opinion Leader) partnerships and business relationships to ultimately drive C-end user growth through B-end strategies.
- Lead the planning and execution of various local online and offline marketing activities, ensuring alignment with global market branding initiatives.
- Build and manage the local team, ensuring the achievement of overall revenue or ROI targets.
- Assist in the enhancement of the company’s various business products.
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