• Answer inbound calls and respond to customer inquiries in a timely manner.
• Maintain a high level of professionalism and provide exceptional customer service.
• Document all call information according to standard operating procedures.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Meet personal/team qualitative and quantitative targets.

Agency Sales Leader

Join our reputable financial services firm in the Philippines as an Agency Sales Leader at Sun Life of Canada Philippines Inc. and Sun Life Asset Management Company Inc. In this pivotal role, you will drive the sales performance of Client Services Sales Managers and their teams of Client Services Sales Engagement Associates. This position requires a strategic approach to sales management, coaching, and development to achieve revenue targets and client satisfaction.

Sales Strategy and Execution:

1. Develop and implement sales strategies to drive revenue growth.

2. Analyze market trends and client needs to identify business opportunities.

3. Collaborate with Client Services Sales Managers to create actionable sales plans.

4. Provide guidance on sales techniques and client engagement.

5. Monitor sales performance metrics, including conversion rates.

6. Conduct regular sales reviews with Client Services Sales Managers.

Core Leadership and Development:

1. Lead and mentor Client Services Sales Managers to excel in their roles.

2. Provide coaching and performance feedback to enhance capabilities.

3. Set clear performance expectations and KPIs for the team.

4. Foster a culture of collaboration and continuous improvement.

5. Conduct regular meetings and training sessions.

Client Relationship Management:

1. Participate in key client meetings and address escalated inquiries.

2. Identify cross-selling and upselling opportunities.

3. Monitor client satisfaction and enhance retention strategies.

4. Build strong relationships with high-value clients.

Operational Management:

1. Oversee sales operations to ensure compliance with policies.

2. Collaborate with internal departments for seamless operations.

3. Monitor sales budgets and make data-driven decisions.

4. Ensure accurate reporting of sales performance.

Experience:

1. 2 to 5 years in sales management or related roles.

2. Proven success in driving sales performance.

3. Strong understanding of Philippine financial products and regulations.

Skills and Competencies:

1. Exceptional leadership and people management skills.

2. Strong sales acumen and communication skills in English and Filipino.

3. Analytical mindset and customer-centric approach.

Responsibilities:

• Assist with the preparation and analysis of financial statements, reports and budgets.
• Maintain accurate and organized financial records, including journal entries, ledgers and accounts receivable / payable.
• Reconcile financial transactions, accounts and discrepancies to ensure accuracy and integrity of financial data.
• Assist with month-end and year-end closing processes, including reconciliations, adjustment and accruals.
• Prepare and process invoices, payments, expense reports and other financial transactions.
• Monitor and tract financial transactions, expenses and budgets to ensure compliance with BIR regulations and company policies.
• Provide support and assistance to auditors, BIR examiners and regulatory agencies during audits and examination.
• Updated on accounting standards, regulations and best practices to ensure compliance and accuracy in financial reporting.
• Experience in preparing BIR monthly and annual mandatory reports.

We are seeking a detail-oriented and proactive HR Assistant to join our dynamic team. The HR Assistant will play a key role in supporting the HR department with various administrative tasks and ensuring smooth operations related to human resources functions within our real estate firm.

Responsibilities:

• Assist with the recruitment process by posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings.
• Coordinate new hire onboarding and orientation activities, including preparing new hire paperwork and conducting orientation sessions.
• Maintain employee records in compliance with company policies and legal requirements.Assist with benefits administration tasks, such as enrollments, terminations, and changes.
• Support employee relations initiatives by responding to employee inquiries and assisting with resolving employee issues or concerns.
• Assist with performance management processes, including tracking performance evaluations and maintaining performance review schedules.
• Coordinate training and development activities, including scheduling training sessions and maintaining training records.
• Prepare HR-related reports and presentations as needed.
• Assist with payroll processing by verifying timesheets and ensuring accuracy of payroll data.
• Maintain confidentiality and handle sensitive information with integrity.

We are one of a leading player in the BPO and Call Center industry, committed to delivering exceptional customer experiences. We’re looking for a Customer Service Representative to join our dynamic team.

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and provide solutions to enhance customer satisfaction.
• Document interactions and maintain customer database.
• Collaborate with team members to improve service processes.
• Upsell products and services when appropriate.

Other:

• Working days will be Monday- Saturday
• Sunday is a Fixed Rest Day
• We are accepting applicant without any work experience
• This is Onsite Set-Up
• We are also hiring for the Spanish Bilingual and Arabic Bilingual