Online Customer Service Representative
- Respond to user inquiries regarding platform operations, transactions, deposits, and withdrawals through online chat, email, and other channels, providing professional and efficient service.
- Collect, record, and categorize user issues, coordinating with relevant departments such as technology, finance, and risk control to address the problems, and promptly follow up to provide feedback to users.
- Handle user complaints and disputes, coordinate internal resources to resolve issues, and, when necessary, soothe user emotions to maintain the platform's reputation.
- Guide new users in account registration, identity verification, transaction operations, and help them familiarize themselves with the platform's various functions and rules.
- Document user service interactions, organize frequently asked questions, and regularly provide service reports to offer suggestions for process optimization and product improvement.
- Assist in monitoring user abnormal behavior, promptly report potential risks, and support the risk control team in ensuring platform safety.
Customer Service Agent
There are two part-time commission-based job opportunities for you: Bifinance, which is a cryptocurrency exchange, and CoralPhone, a cryptocurrency cellphone. Which one do you prefer? If you are interested.
Sales Representative
Job Description
Responsibilities:
1. Accurately identify customer needs, quickly and effectively coordinate internal resources to meet customer demands.
2. Assist sales colleagues in increasing the market share of existing customer business and expanding new business opportunities.
3. Drive the operations delivery team to provide and optimize solutions for clients, ensuring high-quality delivery, and continuously improving customer acceptance rates and satisfaction.
4. Follow up and handle all relevant matters during the customer cooperation process, addressing any unexpected situations promptly and appropriately.
5. Utilize business knowledge and related expertise to provide timely solutions and optimization suggestions for customer challenges and pain points.
6. Timely and effectively follow up on customer payments, fee collections, etc., ensuring accuracy in order volume forecasting and the smooth progression of business operations.
Website Customer Service Representative
- Responsible for answering customer inquiries online, providing professional product information and service support.
- Handle customer complaints, maintain good customer relationships, and ensure customer satisfaction.
- Timely feedback on customer needs, collaborating with the team to optimize service processes.
- Proficient in using online customer service systems, effectively recording and tracking customer service issues.
- Must possess strong communication skills and a spirit of teamwork.
Community Customer Manager
1. Focused on PV/UV growth, responsible for designing and implementing user growth strategies on the product side, including user acquisition, retention, and conversion throughout the entire user lifecycle;
2. Analyze internal and external data, leveraging data-driven insights to enhance growth efficiency tools and comprehensively improve product operation efficiency through productization and platformization;
3. Conduct in-depth research on user models in various regions, thoroughly explore methods to drive user growth, and coordinate with channels and marketing to enhance user growth efficiency;
4. Analyze policy changes, user demands, and industry development trends in target product regions to uncover new growth opportunities for the product.
Customer Operations Manager
Responsible for formulating and implementing customer operations strategy to enhance customer experience and retention, driving the company's business growth in the gaming industry.
Customer Operations Strategy Development: Develop and implement a comprehensive customer operations strategy to enhance customer experience, retention, and business growth.
· Customer Journey Optimization: Analyze the customer journey, identify key touchpoints, optimize customer interactions, and improve customer satisfaction and loyalty.
· Data-Driven Decision Making: Utilize customer data analysis tools to monitor behavioral trends and propose data-driven customer segmentation and personalized marketing strategies.
· Team Management and Training: Lead the customer support team, provide training and guidance, ensuring the team handles customer inquiries and complaints efficiently and professionally.
· Market and Competitive Analysis: Conduct regular market research to understand industry trends and competitors' customer strategies, adjusting the company's operational strategies accordingly.
· Customer Relationship Management: Establish and maintain relationships with key customers, communicate regularly to understand their needs, and promote customer satisfaction.
· Compliance and Risk Management: Ensure all customer operation activities comply with industry regulatory requirements and manage compliance risks.
· Performance Evaluation and Improvement: Set and monitor key performance indicators (KPIs), assess operational effectiveness, and develop and implement improvement plans.
· Cross-Department Collaboration: Work closely with marketing, product, sales, and compliance teams to drive customer success and achieve company objectives.
Game Server Development
1. Responsible for game server development, database optimization, and interface programming;
2. Interface with frontend service APIs;
3. Optimize backend game logic and provide optimization solutions;
Business Development Manager
1. Based on independently developed Telegram advertising alliance, seek mini-apps to provide advertising monetization solutions for project parties.
2. Main client targets: TG mini-apps and TON ecosystem project parties.
3. Establish and maintain close contacts with the TON ecosystem developer community to promote the sustained development of cooperative relationships.
4. Analyze market trends, study competitors' strategies, and formulate and implement effective expansion strategies.
Client Engineer (Android & iOS)
Proficient in Swift, SwiftUI, and Kotlin, with extensive development experience in both iOS and Android. Highly skilled in self-developed IM and familiar with TG implementation, with a strong interest in blockchain technology.
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- Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
- Manage client relationships, offering support and guidance
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- Strive for high customer satisfaction through proficient service in our fast-paced environment
Mandarin Client Success Representative
MANDARIN SPEAKING IS REQUIRED
At bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:
- Provide clients with quality and timely responses by deeply understanding their concerns with our service.
- Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
- Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
- Develop new ways and processes to provide our customers with the best customer service experience.
- Collaborate with other departments and teams to resolve each client’s issues with ease.
- Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
- Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
- Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
- Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
- Other related tasks as assigned by the direct manager.
Customer Service Representative
- Join iPloy a thriving BPO & Call Center industry.
- Address client inquiries, resolve issues, and provide exceptional service.
- Engage with customers via phone, email, or chat; document interactions.
- Maintain a deep understanding of our products and services.
- Ensure customer satisfaction and support in achieving business goals.
Customer Service Representative
- Assist customers with inquiries related to solar energy products and services.
- Provide information on energy efficiency and sustainability solutions.
- Resolve issues promptly and maintain customer records.
- Collaborate with sales and technical teams to ensure seamless service delivery.
- Educate clients on solar installation processes and benefits.
remote Customer Service Representative
We are seeking a dedicated and professional Remote Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to enhance their experience with our real estate services.
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist clients with property listings, scheduling viewings, and providing information about the buying, selling, and renting processes.
- Maintain a thorough understanding of our real estate services, properties, and market trends to effectively address client questions and concerns.
- Resolve customer issues and complaints with empathy and efficiency, ensuring a positive experience.
- Document customer interactions and feedback in our CRM system to help improve service delivery.
- Collaborate with real estate agents and other team members to ensure seamless communication and service.
- Stay updated on company policies, procedures, and industry regulations to provide accurate information to clients.
- Participate in training sessions and team meetings to enhance skills and knowledge
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Civil & Structural Engineer
As a Civil Engineer specializing as a Quantity Surveyor, you will play a critical role in managing project costs, timelines, and quality. You will ensure accurate costing, competitive quotations, and seamless project execution for both signage and construction projects
Responsibilities:
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- Analyze project specifications, materials, and labor requirements to create accurate cost breakdowns.
- Review and refine pricing for signage designs and construction works to ensure competitiveness and profitability.
- Oversee project timelines, ensuring all deliverables are completed on schedule and within budget.
- Collaborate with the Sales, Design, and Production Teams to align on project costs, scope, and timelines.
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- Evaluate contracts and procurement documents to ensure compliance with project budgets.
- Prepare project valuations, progress billings, and final accounts.
- Provide insights on market trends and cost-effective solutions for both signage and construction projects.
Why Join Us?
- Be part of a dynamic team shaping the future of signage and construction in the Philippines.
- Opportunity to contribute to small to large-scale projects.
- Competitive salary with room for growth and development.
Accounting Supervisor
We are looking to employ a detail-oriented and experienced ACCOUNTING SUPERVISOR to oversee and coordinate the daily operations of the accounting department and should be able to process large amounts of numerical data and have strong leadership skills. Also someone with sound knowledge of accounting principles and practices, and demonstrate excellent analytical and problem-solving skills.
Our company offers:
- Good salary package.
- All mandatory benefits (SSS, PHIC, HDMF)
- 13th month pay, paid holidays.
- Additional leave benefits.
- Health Card (HMO).
- Board and Lodging.
- Free round trip plane ticket for provincial applicants.
- Monthly Sports Activities (Basketball, Volleyball, Badminton & etc.).
Human Resources and Admin Officer
The Human Resources and Administrative Officer (HRAO) Shall be responsible for the following supervisorial responsibilities which are necessary for the over-all success of XP Ventures, OPC and its brands:
- Recruitment: Writing job descriptions, advertising vacancies, conducting interviews, and onboarding new employees.
- Employee Relations: Handling grievances, mediating disputes, and implementing disciplinary procedures.
- Performance Management: Developing appraisal systems, providing feedback, and implementing capacity building programs.
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- Staff Supervision – Supervise staff and other contractors to ensure efficient Human Resources services.
- HR Administration: Maintaining records, handling documentation, and managing HR systems.
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Mechanical Engineer
- Install, maintain and repair heating, ventilation, and cooling units.
- Diagnose and repair of electronic, mechanical and electrical components of all facilities.
Promoter
Promodiser is responsible for the host and the machine. Its tasks include providing customer service, collection, refilling, and implementing site instructions.
- Provide Exceptional Customer Service to Host/Operator
- Conduct Product Promotion
- Install Product and Price Setup (Planogram)
- Implementation of Machine Standards (Seasonal Marketing)
- Implementation of Site Instruction Form
- Conduct Minor Troubleshooting on the machine
- Create a Service Report
- Proper Refilling of Product
- Collect Sales from the Machine:
- Install Roach Killer:
- Submit Line Sales Reporting:
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