• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

• Answer inbound calls and assist with customer inquiries within a fast-paced BPO and Call Center environment.
• Possess strong communication and problem-solving skills.
• Document interactions, process orders, and escalate unresolved issues to appropriate resources.
• Commit to continuous improvement and deliver high-quality customer service.
• Maintain a professional demeanor and adhere to company policies and industry regulations.

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Resolve issues and provide accurate information regarding products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and services.
• Adhere to company policies and procedures to ensure compliance.

Peak Outsourcing, a leader in the BPO and Call Center industry, is dedicated to enhancing customer experience through excellent service and support. Join our dynamic team and make a difference!

• Develop and maintain relationships with new and existing clients.
• Understand customer needs and provide tailored solutions.
• Collaborate with team members to achieve sales targets and improve processes.
• Utilize strong persuasion skills to close sales and overcome objections.
• Identify and resolve client issues promptly and effectively.
• Stay updated on industry trends and product knowledge to better serve clients.

We are seeking a dedicated Dog Sitter and Walker to care for our dogs. The ideal candidate will have a passion for animals, enjoy spending time outdoors while providing excellent care for our furry children, and have good interpersonal skills and active.

• Walk multiple dogs of various breeds and sizes according to the schedule.
• Ensure the safety and well-being of the dogs during walks.
• Provide exercise, playtime, and socialization for the dogs.
• Adhere to any specific instructions or routines provided by pet owners.
• Maintain a clean and safe environment during and after walks.
• Communicate with pet owners regarding their pets' activities and any notable observations.
• Provide excellent customer service and build strong relationships with clients.
• Be punctual, dependable, and respectful of clients' properties.

As a Sales Representative - Appointment Setter, you will be a critical part of iTeraSOURCE’s sales team. Your primary responsibility is to engage potential business clients, introduce iTeraTEL’s cutting-edge telecommunications services, and secure appointments for our field sales representatives. You will focus on understanding client needs, presenting tailored solutions, and ensuring a seamless handoff to the sales team.

This is a performance-driven role that requires excellent communication skills, persistence, and a customer-focused approach.

1. Lead Generation and Outreach:

• Research and identify potential business clients who can benefit from iTeraTEL’s telecommunication services, including cloud phone systems, internet solutions, and IT integrations.
• Conduct cold calls, emails, and follow-ups to engage decision-makers.

1. Customer Engagement:

• Introduce iTeraTEL’s services, highlighting benefits such as reliability, scalability, and cost-effectiveness.
• Use probing questions to qualify leads and uncover business needs or pain points related to telecom services.
• Educate prospects about iTeraTEL’s unique offerings, such as Microsoft Teams integration, high-speed internet, and tailored solutions.

1. Appointment Setting:

• Schedule qualified appointments for field sales representatives, ensuring all necessary details are documented for a smooth transition.
• Follow up with prospects to confirm appointments and maintain interest.

1. CRM Management:

• Accurately log all interactions, prospect details, and next steps in the CRM system.
• Track progress against targets and provide regular updates to the sales manager.

1. Collaboration and Continuous Improvement:

• Work closely with the sales team to align on outreach strategies and share feedback from prospects.
• Stay updated on iTeraTEL’s services, industry trends, and competitive offerings.

We are seeking a detail-oriented and proactive HR Assistant to join our dynamic team. The HR Assistant will play a key role in supporting the HR department with various administrative tasks and ensuring smooth operations related to human resources functions within our real estate firm.

Responsibilities:

• Assist with the recruitment process by posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings.
• Coordinate new hire onboarding and orientation activities, including preparing new hire paperwork and conducting orientation sessions.
• Maintain employee records in compliance with company policies and legal requirements.Assist with benefits administration tasks, such as enrollments, terminations, and changes.
• Support employee relations initiatives by responding to employee inquiries and assisting with resolving employee issues or concerns.
• Assist with performance management processes, including tracking performance evaluations and maintaining performance review schedules.
• Coordinate training and development activities, including scheduling training sessions and maintaining training records.
• Prepare HR-related reports and presentations as needed.
• Assist with payroll processing by verifying timesheets and ensuring accuracy of payroll data.
• Maintain confidentiality and handle sensitive information with integrity.