• Answer inbound calls and assist with customer inquiries within a fast-paced BPO and Call Center environment.
• Possess strong communication and problem-solving skills.
• Document interactions, process orders, and escalate unresolved issues to appropriate resources.
• Commit to continuous improvement and deliver high-quality customer service.
• Maintain a professional demeanor and adhere to company policies and industry regulations.

• Respond to customer inquiries via phone, email, and chat with accuracy and professionalism.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Document interactions and maintain records to track issues and solutions.
• Collaborate with team members to enhance service quality and address frequent concerns.
• Provide feedback to management on process improvements to enhance efficiency.

Open Position: Sales and Customer Service Representative

Company: Spruce Cleaning Services

Location: DPC Place, Chino Roces Avenue, Makati City

Employment Type: Full-time and On-site

About the Company:

Spruce is one of the leading providers of professional cleaning services, specializing in residential and commercial properties. Our mission is to deliver top quality and value-for-money cleaning services while providing a sustainable future for our community and environment.

Spruce is seeking a dynamic and results-driven Sales and Customer Service Representative to manage online and traditional sales channels.

The ideal candidate will be responsible for identifying and pursuing new sales prospects, negotiating deals, and maintaining customer satisfaction. This role encompasses a wide range of tasks, including generating leads, making sales calls, updating databases, and achieving sales targets.

Agency Sales Leader

Join our reputable financial services firm in the Philippines as an Agency Sales Leader at Sun Life of Canada Philippines Inc. and Sun Life Asset Management Company Inc. In this pivotal role, you will drive the sales performance of Client Services Sales Managers and their teams of Client Services Sales Engagement Associates. This position requires a strategic approach to sales management, coaching, and development to achieve revenue targets and client satisfaction.

Sales Strategy and Execution:

1. Develop and implement sales strategies to drive revenue growth.

2. Analyze market trends and client needs to identify business opportunities.

3. Collaborate with Client Services Sales Managers to create actionable sales plans.

4. Provide guidance on sales techniques and client engagement.

5. Monitor sales performance metrics, including conversion rates.

6. Conduct regular sales reviews with Client Services Sales Managers.

Core Leadership and Development:

1. Lead and mentor Client Services Sales Managers to excel in their roles.

2. Provide coaching and performance feedback to enhance capabilities.

3. Set clear performance expectations and KPIs for the team.

4. Foster a culture of collaboration and continuous improvement.

5. Conduct regular meetings and training sessions.

Client Relationship Management:

1. Participate in key client meetings and address escalated inquiries.

2. Identify cross-selling and upselling opportunities.

3. Monitor client satisfaction and enhance retention strategies.

4. Build strong relationships with high-value clients.

Operational Management:

1. Oversee sales operations to ensure compliance with policies.

2. Collaborate with internal departments for seamless operations.

3. Monitor sales budgets and make data-driven decisions.

4. Ensure accurate reporting of sales performance.

Experience:

1. 2 to 5 years in sales management or related roles.

2. Proven success in driving sales performance.

3. Strong understanding of Philippine financial products and regulations.

Skills and Competencies:

1. Exceptional leadership and people management skills.

2. Strong sales acumen and communication skills in English and Filipino.

3. Analytical mindset and customer-centric approach.

We are one of a leading player in the BPO and Call Center industry, committed to delivering exceptional customer experiences. We’re looking for a Customer Service Representative to join our dynamic team.

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and provide solutions to enhance customer satisfaction.
• Document interactions and maintain customer database.
• Collaborate with team members to improve service processes.
• Upsell products and services when appropriate.

Other:

• Working days will be Monday- Saturday
• Sunday is a Fixed Rest Day
• We are accepting applicant without any work experience
• This is Onsite Set-Up
• We are also hiring for the Spanish Bilingual and Arabic Bilingual