Job description:

Responsible for providing technical direction, guidance and resources to UM staff on a day-to-day basis.

Primary duties may include but are not limited to:

• Manages creation, launching and coordination and development of UM quality initiatives.
• Provides inputs to policies and processes impacting the operations.
• Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition.
• Reviews department policy and procedure manuals for accuracy.
• Collaborates with management and other cross functions in maintaining and exceeding set metrics.
• Prepares reports. Hires, trains, coaches, counsels, and evaluates performance of direct reports.

For URAC accredited areas, the following professional competencies apply:

• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please refer to job description.