Technical Support Representative
Sequential Tech
Job Description
Description
- 24x7 coverage.
- Work in office (WFH for BCP scenarios).
- Help establish documentation on the processes for Incident L1 Support and Problem Management
- Responsible for production application support (incident/problem management, system monitoring, batch management)
- Monitor ticket queue, investigate, and resolve.
- Manage incident tickets to ensure completed within SLA.
- Manage alerts from application monitoring tool.
- Coordinates with relevant teams (internal technology groups / external vendors) for timely resolution of incident tickets.
- Participate in high severity issues and root-cause analysis.
- Provide capacity/capability training to identify resources within the instructional materials shared.
- Performs other related Tasks which may be assigned from time to time.
- Ensure applications remain available for use and batch completed in time.
Requirements
- Knowledge on ITIL/ITSM (Incident/Problem/Knowledge) process
- Familiarity with UNIX and/or AWS (S3/EC2) services
- Basic knowledge on Database/SQL skills using Workbench / Postgres / DBeaver
- Experience in App/Server Monitoring using Dynatrace or similar tools
- Strong written/verbal communication skills
- Batch / ETL Management (good to have)
Rachelle Petero
HR SupervisorSequential Tech
Active today
Working Location
Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines
Posted on 14 May 2025
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