Technical Support Representative 

A Technical Support Representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell. 

What you’ll be doing: 

• Ensure a complete resolution of the customer’s issue by following our Blueprints. 
• Research historical data related to previous customer calls / tickets. 
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries in an outstanding professional manner. 
• Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls. 

What we’re looking for: 

• Must be amenable to work on a graveyard/shifting schedule  
• Willing to work in San Mateo, Rizal. 
• At least Senior HS or HS Grad (old curriculum) 
• Must be at least 18 years old
• Advance computer knowledge 
• Must have NBI Clearance prior to Job Offer 
• Strong and Outstanding interpersonal skills 
• Call Center experience or Tech related experience (preferred) 

A Glimpse of what awaits you: 

• Earn as much as Php 19,800 basic salary + 2,200 non-taxable allowances + Quarterly Salary Increase* 
• Hybrid or Work from Home (performance-based arrangements are made after probationary period)
• HMO with 1 FREE Dependent 
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash) 
• Life and Accident Insurance – Day 1 
• Optical, Medicine, and Mental Health Reimbursement
• 6 Months Paid Maternity Leave with Cash Assistance
• Competitive Paid Paternity Leave

You may also walk in to apply!  

Monday-Friday, 10am-5pm.

*Weekend/Holiday operations are subject to change without prior notice.

*Check our Social Media pages for updates.

Site located at: 4/F SM San Mateo, Gen. Luna Ave., San Mateo, Rizal (Entrance besides SM San Mateo Supermarket)

Take your journey to the next level!  

Tip: Don't forget your Valid ID & Resume 

TARA NA SA Q! 

Please refer to job description.