Technical Support Engineer - Cloud

DysrupIT

Negotiable
Hybrid - Makati3-5 Yrs ExpBachelorFull-time
Share

Job Description

Description

JOB SUMMARY:

This role will involve providing world-class customer service and technical support for our vector database and all client's products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers


JOB RESPONSIBILITIES:

• Provide technical support to customers, including troubleshooting complex technical issues

• Manage and resolve customer inquiries in a timely and effective manner

• Identify areas of improvement for customer experience

• Ideate and implement strategies for improving and scaling support processes

• Build tools and automation to optimize our workflows

• Enhance our product literature by creating knowledge articles and improving our documentation.


JOB QUALIFICATIONS:

• Bachelor’s degree (or equivalent experience) in computer science or a related field

• Excellent written and verbal communication skills

• Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)

• Experience with cloud providers (AWS, Azure, GCP)

• Familiarity with concepts such as embeddings, similarity search, and RAG

• Strong customer service and problem-solving skills

• Ability to work independently in a fast-paced, team environment

• Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations

Requirements

Please refer to job description.

Customer ServiceTroubleshootingTechnical KnowledgeCommunication SkillsProblem SolvingProduct KnowledgeTime ManagementTeam Collaboration
Preview

Boss

HR ManagerDysrupIT

Working Location

Makati, Makati, PH

Posted on 24 April 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.