DysrupIT
JOB SUMMARY:
This role will involve providing world-class customer service and technical support for our vector database and all client's products. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should have a strong technical background, including proficiency in one or more programming languages, familiarity with fundamental search and AI concepts, and a background in working with cloud providers
JOB RESPONSIBILITIES:
• Provide technical support to customers, including troubleshooting complex technical issues
• Manage and resolve customer inquiries in a timely and effective manner
• Identify areas of improvement for customer experience
• Ideate and implement strategies for improving and scaling support processes
• Build tools and automation to optimize our workflows
• Enhance our product literature by creating knowledge articles and improving our documentation.
JOB QUALIFICATIONS:
• Bachelor’s degree (or equivalent experience) in computer science or a related field
• Excellent written and verbal communication skills
• Proficiency in one or more popular programming languages (Python, JavaScript, Java, Go, C, Rust, C#)
• Experience with cloud providers (AWS, Azure, GCP)
• Familiarity with concepts such as embeddings, similarity search, and RAG
• Strong customer service and problem-solving skills
• Ability to work independently in a fast-paced, team environment
• Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, or other Pinecone integrations
Please refer to job description.
Boss
HR ManagerDysrupIT
Makati, Makati, PH
Posted on 24 April 2025
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