Tech Sales Representative | Web Hosting & Cloud Services | Shaw
Sutherland Philippines
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
Health Care On-Site, Health Insurance, Life Insurance, HMO
Professional Development
Professional Development
Description
- Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
- Identify and empathize with various customer needs and scenarios, providing tailored solutions
- Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
- Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
- Utilize various client-based tools and applications for efficient customer management and servicing
- Transfer customers to the appropriate departments when necessary to address specific inquiries
- Perform data entry, documentation, and case management to maintain accurate customer records
- Collaborate with team members in a team-based environment to achieve common goals
- Consistently meet and maintain required metrics and performance goals
Requirements
- Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
- At least 6 months of experience in sales within the BPO industry and tech support
- Expertise in web browsers and basic knowledge of web scripting languages like PHP
- Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
- Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
- Expertise in web hosting technologies, including content management systems like WordPress or Joomla
- Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
- Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
- Strong data entry skills with accuracy
- Familiarity with hosting platforms (Linux or Windows) and IP address management
- Above-average knowledge of internet technology, including troubleshooting different web browsers
- Fluent in the client’s industry, product portfolio, brand, mission, and solutions
- Familiarity with customer management processes, escalation procedures, and order placement
Irene Nuguid
LeadSutherland Philippines
More than ten replies today
Work Location
9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
Posted on 23 April 2025
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