• Tasked with overseeing, leading, and coordinating requirements definition, quality assurance, documentation, training, and post implementation review activities for applications systems.

MAJOR RESPONSIBILITIES

• Oversees, leads, and coordinates requirements definition, quality assurance, documentation, training, and post-implementation review activities for applications systems
• Leads system implementation projects that involve minimal in-house programming
• Supervises user support and problem analysis and resolution activities for applications systems
• Directs activities of the section to meet targets and objectives
• Develops subordinates and ensures proper resource utilization
• Reviews and evaluates proposals for software package acquisitions
• Supervises the generation of ad-hoc and specially-handled production reports
• Updates system parameters of applications systems in production
• Supervises subordinates in user support and problem analysis and resolution activities for applications systems
• Leads system implementation projects that involve minimal in-house programming
• Mediates between users when conflicts arise
• Updates knowledge of relevant technology and software
• Performs other tasks that may be assigned by superior from time to time

PROBLEM SOLVING AND DECISION MAKING

• Makes minor decisions related to the support system

MAJOR EXTERNAL CONTACTS (IF ANY)

• Service providers and vendors/suppliers  

EDUCATION/EXPERIENCE AND/OR SPECIAL ABILITIES/SKILLS

• College Graduate, BS Computer Science, or any related course
• 3 years IT work experience
• Proficient in English, both oral and written communications
• Has strong work ethics and positive working attitude
• Can be trusted with confidential matters/documents to which incumbent has access to
• Very analytical, creative, systematic, organized and neat
• Ability to interpret/evaluate user requirements/systems proposals and determine appropriate alternatives
• Ability to supervise/train subordinates including organizing, prioritizing, scheduling work assignments
• Ability to manage projects
• Ability to analyze and resolve system problems and to coordinate hardware and/or software solutions
• Ability to test procedures and applications systems
• Ability to communicate clear and accurate instructions on how to operate applications systems
• Ability to develop and deliver presentations
• Ability to provide operational guidance and leadership to subordinates
• Ability to document and maintain records on projects and applications systems
• Ability to resolve conflicts and mediate between users and to work effectively with a wide range of personalities in a diverse user community
• Ability to analyze information and to make logical conclusions
• Knowledge of relevant computer software and hardware
• Knowledge of customer service standards and procedures
• Has strong work ethics and positive working attitude
• Can be trusted with confidential matters/documents to which incumbent has access to
• Ability to grasp complex software, learn quickly and work within tight deadlines

INTERPERSONAL SKILLS

• A team player. Can relate to people at all levels.
• Can work well under pressure, meeting all deadlines and remaining pleasant even under stress thus, maintaining the positive ambiance in the area.