Senior Customer Service Representative

₱25-30K[Monthly]
RemoteFull-time1-3 Yrs ExpBachelor
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

Job Description

English LanguageCustomer ServiceProblem SolvingOrder EntryOrganizational SkillsTechnical SkillsStrong Work EthicInterpersonal SkillsDiscretionCall Centre

Description

 We are seeking a customer-oriented and detail-oriented Customer Service Representative to join our team. The ideal candidate will have experience in both customer service and order entry, with a strong focus on providing exceptional customer experiences. 


Customer Service: 

  • Handle inbound and outbound customer calls and inquiries. 
  • Provide accurate and timely information regarding products, services, and orders. 
  • Resolve customer issues and complaints in a professional and efficient manner. 
  • Build and maintain positive relationships with customers. 

Order Entry: 

  • Accurately process customer orders and ensure timely fulfillment. 
  • Verify order details and address any discrepancies. 
  • Update customer records and track order status. 
  • Coordinate with warehouse or shipping departments to ensure timely delivery. 

Requirements

  • Bachelor's degree preferred 
  • Minimum of two years of customer service experience in a BPO setting. 
  • Excellent verbal and written communication skills in English (American accent is a plus) 
  • Experience in order entry and processing. 
  • Strong problem-solving, negotiation, and active listening abilities 
  • Proficiency in CRM systems and other relevant software. 
  • Ability to work flexible shifts, including US time zones. 
  • Demonstrated ability to negotiate and build rapport with clients. 
  • Solution-oriented mindset with a focus on customer satisfaction. 
  • Ability to quickly learn new technologies and systems. 
  • High level of empathy and dedication to customer satisfaction. 

 

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks. 

Cristina Piano

On Spot Global CorporationManager, Human Resources

Active today

Benefits

  • Insurance Health & Wellness

    Health Insurance, Life Insurance

  • Professional Development

    Career Development

  • Time Off & Leave

    Paid Time Off, Paid Holidays, Government Mandated Leave

Posted on 07 September 2024

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