Senior Client Success Manager

₱40-60K[Monthly]
RemoteFull-time3-5 Yrs ExpBachelor
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

Job Description

Project ManagementData Analysis & ReportingCRM Systems

Description

We are seeking a Senior Client Success Manager to establish and lead our client success initiatives. This is a remote, full-time position based in the Philippines, working with international clients. The role offers $5.00 to 7.00 per hour with opportunity for growth based on performance as well as bonuses for client renewals.


Who We Are  

 

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

 

Our Company Values:

  • Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
  • Dedication to Showing Up: For our clients, for each other, and for ourselves.
  • Dedication to Excellence: We strive for the highest standards in everything we do.
  • Dedication to Empowerment: We uplift and enable others to reach their full potential.

 

Key Responsibilities:

  • Build and implement client success strategies from the ground up
  • Manage and maintain key client relationships throughout their lifecycle
  • Develop client onboarding processes and success playbooks
  • Monitor client health metrics and create improvement strategies
  • Identify and mitigate churn risks while maximizing retention
  • Create and track success metrics and KPIs
  • Document best practices and standard operating procedures
  • Provide regular client business reviews and success planning sessions
  • Serve as the primary escalation point for client concerns

 


 

Proficiency in:

  • Office Document Suites like Microsoft, Google, Zoho, etc
  • CRM systems
  • Video conferencing platforms
  • Project management tools

 

Key Performance Indicators:

Success in this role will be measured by:

  • Client retention rates
  • Client satisfaction scores
  • Process documentation completion
  • Response time to client inquiries
  • Client health scores
  • Revenue retention and growth
  • Quality of client feedback
  • Implementation of best practices  

 

Working Hours:

  • PH Graveyard Shift (9am to 6pm EST/ Monday-Friday / US Timezone)
  • Full-time (40 hours/week)

 

Compensation:

  • $5/hr to $7/hr
  • Bonuses for client renewals

 

Benefits:

  • PTO (Vacation Leave) that increases every year that you are with us
  • Separate PTO for Sick Leave
  • Maternity and Paternity Leave
  • Bereavement Leave

 

Opportunities:

  • Evaluation and Opportunity for a Salary Raise every 4 months from start date
  • Opportunity to build and lead a future CS team
  • Career advancement as the company grows
  • Training and certification support
  • Leadership development

Requirement

  • 5+ years of client success/account management experience
  • Proven track record of managing and retaining key client accounts
  • Strong experience with client success tools and CRM platforms
  • Excellent English communication skills (written and verbal)
  • Excellent Professional Appearance for representing the company in client meetings
  • Bachelor's degree in Business, Communications, or related field
  • Experience working with international clients and teams
  • Strong analytical and problem-solving abilities
  • Proficient in data analysis and reporting
  • Experience in creating and documenting processes


Equipment Requirement:

  • Operating System: Windows 10 or MacOS (latest version)
  • Processor: Intel Core i5 or AMD Ryzen 5 (or equivalent)
  • RAM: 8 GB or higher
  • Storage: 256 GB SSD or higher with minimum 30% free space.
  • Internet Connection: Minimum 100 Mbps download and upload speed for smooth communication and data handling. (MUST be connected thru LAN)
  • Headset: Noise-canceling headset with a microphone for clear and professional communication.
  • Quiet, professional home office setup
  • Personal computer with quality webcam and headset
  • Backup power solution for outages
  • Backup internet solution for outages

Steven Neville

CEOM-Power Solutions

Active just now

Posted on 12 December 2024

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