Sales Technical Support

Sutherland Philippines

$538-627[Mensual]
En el sitio - Mandaluyong1-3 años de experienciaAlta/Senior High SchoolTiempo completo
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Descripción del trabajo

Beneficios

  • Reconocimiento y Recompensas de Empleados

    Bono de rendimiento, Evaluación Anual, Programa de Reconocimiento de Empleados, Incentivos

  • Beneficios Mandados del Gobierno

    Pago del mes 13

  • Seguro de salud y bienestar

    Cuidado de salud en el sitio, Seguro de salud, Seguro de vida, HMO

  • Desarrollo profesional

    Desarrollo profesional

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Descripción

What you’ll bring to the table:

  • Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
  • Identify and empathize with various customer needs and scenarios, providing tailored solutions
  • Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
  • Utilize various client-based tools and applications for efficient customer management and servicing
  • Transfer customers to the appropriate departments when necessary to address specific inquiries
  • Perform data entry, documentation, and case management to maintain accurate customer records
  • Collaborate with team members in a team-based environment to achieve common goals
  • Consistently meet and maintain required metrics and performance goals

Requisito

You’re the perfect fit if you have:

  • Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
  • At least 6 months of experience in sales within the BPO industry and tech support
  • Expertise in web browsers and basic knowledge of web scripting languages like PHP
  • Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
  • Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
  • Expertise in web hosting technologies, including content management systems like WordPress or Joomla
  • Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
  • Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
  • Strong data entry skills with accuracy
  • Familiarity with hosting platforms (Linux or Windows) and IP address management
  • Above-average knowledge of internet technology, including troubleshooting different web browsers
  • Fluent in the client’s industry, product portfolio, brand, mission, and solutions
  • Familiarity with customer management processes, escalation procedures, and order placement


The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities
Soporte TécnicoInbound SalesWeb Hosting TechnologiesExcelentes habilidades de comunicaciónVenta Adicional
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Irene Nuguid

LeadSutherland Philippines

Más de diez respuestas hoy

Ubicación laboral

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

Publicado el 21 May 2025

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