QA Manager

GrowthFN Sdn Bhd

＄2K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
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Job Description

Description

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.

  • Documents quality issues and performance measures for management review.

  • Provides information to assist in the feedback and formal education process of individuals on the phone.

  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

  • Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

  • Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

    • Requirements

    • The hiring Team wants to see that level of experience in multi program and multi site management for QA.
    • Six sigma certification
    • At least 2 -5years experience as QA Manager with BPO experience
    BPOSix SigmaRetail/E-CommerceQuality Manager
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    Stephen Odebiyi

    Recruitment SpecialistGrowthFN Sdn Bhd

    Active within three days

    Working Location

    Teleperformance Ayala

    Posted on 17 March 2025

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    GrowthFN Sdn Bhd

    No financing required

    51-100 Employees

    Human Resources & Recruitment

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