Operations Manager/Supervisor
XMC BPO Manila
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Company Social Events
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Solo Parent Leave
Work-Life Balance
Flexible Hours
Description
- Position: Chief-of-Staff to the President
- Department: Shared Services Organiza7on
- Hours of Operation: Shifting, Holidays, Over7me
- Reporting Manager: President
- Location: XMC BPO Manila Site, Philippines
- Strategic Planning & Execution: Develop and execute company and client strategies to achieve financial and operational objectives.
- Operational Efficiency: Identify systems and processes in need of greater efficiency and synthesize information to develop actionable recommendations.
- Cross-functional Collaboration: Collaborate with cross-functional teams to drive growth, innovation, and excellence across the organization.
- Leadership & Influence: Foster a culture of high performance and inspire teams to exceed client expectations.
- Stakeholder Management: Serve as a strategic advisor and confidant to the CEO, providing insights and recommendations on key business decisions.
- Communication & Coordination: Act as a communication bridge between the CEO and various stakeholders, ensuring alignment on strategic priorities and initiatives.
- Networking & Representation: Represent the company at industry-related seminars,
- roadshows, and forums, building and maintaining strategic relationships.
Requirements
- Qualifications and Experience:
- Bachelor’s degree in business administration, Management, or a related field. Master’s degree (MBA) is preferred but not required.
- Minimum of 5 years of experience in the BPO industry, with at least 2 years in a leadership or strategic support role.
- Proven track record of developing and executing business strategies that drive growth and financial performance.
- Deep understanding of BPO operations, client needs, and industry challenges.
- Strong leadership and team management skills with a collaborative approach.
- Excellent communication, presentation, and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic environment with a high level of adaptability and resilience.
- Preferred Certifications (but not required):
- Six Sigma Certification (Green Belt or higher)
- Project SPARTA
- Project Management Related Certifications
Melba Bas
HR RecruiterXMC BPO Manila
Working Location
404, XMC BPO, H3P8+7CR, Pasig, Metro Manila, Philippines
Posted on 20 February 2025
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