An Account Manager works across a number of sectors, including above the line, digital and below the line. Their role within the agency is to oversee projects on a day-to-day basis, ensuring that they run smoothly and achieve their potential.

Daily contact with clients is a key part of the job, so offering new and forward-thinking ideas is essential to the productive communication process. An Account Manager will be expected to pitch to clients, so a very confident and assertive attitude is necessary to promote the agency’s ideas and benefits.

Reporting to the company’s directors, this is a fast-paced environment that is both demanding and fulfilling, involving the coordination of internal and external staff.

The agency will also depend on Account Managers to give projects direction and maintain a clear strategy to achieve the very best outcome for the client.

Once an Account Manager has built up a trustworthy reputation and managed to hone the perfect organizational skills and meet their KPIs, they can move forward to become a Senior Account Manager or Account Director.

Responsibilities:

• The day-to-day management of clients’ campaigns
• Pro-active leadership that encourages teams to perform to the best of their ability
• Regular communication and liaison with clients at a senior level
• The organization of client feedback
• Generating accurate reports and status notifications
• Pitching fresh and innovative ideas to clients
• Completing projects to a specific schedule and within an agreed budget
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction
• Hit sales targets and specific performance metrics aligned with business strategies
• Manage account/s and develop positive working relationships with all client touch points
• Resolve problems and handle complaints in a timely manner
• Drive client retentions, renewals, up-sells and client satisfaction
• Develop new business with new and existing clients, identifying areas of improvement to meet targets
• Report on sales result on a weekly, monthly and quarterly basis and suggest improvements
• Identify and approach potential clients
• Stay up to date with market trends and innovations to provide insights to clients and within the team
• Create cost estimates based on rate cards and ensure approved margins are followed
• Work closely with Finance on billing set-up and invoicing
• Work closely with Creatives in building decks and proposals
• Adhere to established processes and workflows
• Provide input on new processes and workflows as needed
• Focus on ensuring we maintain client service levels, operational excellence and strategic insight
• Keeping oneself stimulated in order to achieve maximum productivity