Job Responsibilities

1. Troubleshooting (system operations, anomaly judgment)

2. QA testing for bugs in the company's games

3. Organizing platform operation documentation

4. Assisting customers with inquiries related to the game, including game rules, operation methods, and issue resolution

5. Handling customer complaints and quickly finding solutions

6. Communicating with the development team after receiving customer feedback and tracking the progress of issue resolution

7. Maintaining and updating the frequently asked questions (FAQ) for the game and platform

8. Providing customer notifications about game updates, maintenance notices, and event information

9. Assisting in testing new games or game updates and providing feedback

10. Ability to work shifts as needed, including nights and weekends

Job Requirements

1. More than one year of experience in game testing or game customer service.

2. Excellent communication and problem-solving skills.

3. A deep understanding and passion for games.

4. Basic computer skills, including the use of email and office software.

(Preferred Qualifications):

1. Proficiency in English, Spanish, or Portuguese.

2. Basic operational knowledge and experience in development or maintenance.

3. Extensive experience in game testing is preferred.

4. Degree in a related field is preferred.