IT Technical Support
Helpro Multipurpose Cooperative
Job Description
Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and resolve technical hardware and software issues.
- Assist in the installation, configuration, and maintenance of systems and applications.
- Document problems and solutions in a ticketing system.
- Train users on new software and hardware products.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
- Experience Level: 1-3 years of relevant IT technical support experience.
- Skills and Competencies: Proficient in cloud services including AWS, Azure, and GCP; strong troubleshooting and problem-solving abilities.
- Responsibilities and Duties: Provide technical assistance, resolve issues, and maintain systems related to cloud services.
- Working Conditions: Office environment with remote support options; may require on-call availability.
- Qualities and Traits: Detail-oriented, strong communication skills, and a proactive attitude towards learning and development.
Melrose Sucgang
Recruitment HeadHelpro Multipurpose Cooperative
Reply 2 Times Today
Working Location
ABest Express Ortigas (San Miguel Avenue) Branch (ORT). Unit 301 3rd floor Pacific Center Bldg #33, San Miguel Ave, Ortigas Center, Pasig City, 1555 Metro Manila, Philippines
Posted on 19 June 2025
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