IT Technical Support

Manos Allied Corporation

$269-359[月薪]
现场办公 - 奎松市1-3年经验本科全职
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职位描述

福利待遇

  • 员工表彰与奖励

    员工表彰计划

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    员工折扣, 停车位

  • 职业发展

    工作培训

  • 休假和请假

    病假, 休假

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职位描述

Technical Support and Troubleshooting

  • Provide technical assistance and support to office staff for hardware, software, and network issues.
  • Diagnose and resolve technical problems related to desktop computers, printers, phones, and other office equipment.
  • Respond to service requests via phone, email, or in-person, ensuring prompt resolution to minimize downtime.

Network and Infrastructure Management

  • Manage and maintain the office's local area network (LAN), wireless network, and internet connectivity.
  • Monitor network performance to ensure optimal speed and reliability.
  • Troubleshoot and resolve network-related issues, including connectivity problems and performance bottlenecks.

System Administration

  • Install, configure, and maintain operating systems, software applications, and office hardware.
  • Create and manage user accounts, passwords, and access controls.
  • Ensure regular software updates, patches, and system upgrades are applied to maintain security and functionality.

Data Backup and Recovery

  • Implement and manage data backup solutions to protect against data loss.
  • Regularly perform data backups and test recovery procedures to ensure data integrity and availability.
  • Develop and maintain disaster recovery plans to quickly restore operations in the event of a system failure.

IT Security Management

  • Implement and maintain security protocols, such as firewalls, antivirus software, and intrusion detection systems.
  • Monitor systems for security breaches, unauthorized access, or suspicious activity.
  • Educate staff on cybersecurity best practices, such as recognizing phishing attempts and secure password management.

Hardware and Software Management

  • Procure, install, and maintain office hardware, including computers, printers, scanners, and network equipment.
  • Maintain an inventory of all IT assets, including hardware, software licenses, and warranties.
  • Ensure all software licenses are up to date and compliant with legal requirements.

Support for Office Applications

  • Provide support and training for commonly used office software (e.g., Microsoft Office, email clients, CRM software).
  • Assist with setting up and configuring office-specific software applications and tools.
  • Troubleshoot and resolve issues related to software compatibility, installation, and functionality.

IT Project Management

  • Assist with planning and implementing IT projects, such as office relocations, technology upgrades, and software deployments.
  • Collaborate with vendors, suppliers, and contractors to ensure projects are completed on time and within budget.
  • Prepare documentation and reports on project progress and outcomes.

User Training and Documentation

  • Provide training to staff on new systems, software, and IT policies.
  • Develop and maintain IT documentation, including user manuals, troubleshooting guides, and standard operating procedures.
  • Conduct periodic training sessions on cybersecurity, software usage, and IT best practices.

Printer and Peripheral Management

  • Manage and maintain all office peripherals, including printers, scanners, and photocopiers.
  • Troubleshoot and resolve hardware issues with peripherals, such as paper jams, connectivity problems, and driver issues.
  • Ensure regular maintenance and servicing of office equipment.

Vendor and Service Management

  • Coordinate with external vendors and service providers for hardware repairs, software licensing, and network services.
  • Evaluate and recommend new technologies or upgrades to enhance office productivity.
  • Maintain contracts and service level agreements (SLAs) with IT suppliers.

Inventory Management

  • Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
  • Track asset life cycles, including warranties, replacements, and disposal of obsolete equipment.
  • Recommend procurement strategies for new or replacement IT assets.


职位要求

  • IT Graduate (Fresh Grad are welcome)
  • Knowledge in trouble shooting
  • with experience at least 1 year
  • Knowledge in Adobe or Canva
计算机知识沟通技巧硬件computer trouble shootAdobe软件套件
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Emelda Sy

HR SpecialistManos Allied Corporation

今日回复 0 次

工作地址

1125 Del Monte Ave, Paltok, Quezon City, Metro Manila, Philippines

发布于 13 May 2025

Manos Allied Corporation

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不超过50人

批发/分销商

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Local products that we supply to our clients

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