IT Service Desk

GrowthFN Sdn Bhd

$718-898[Monthly]
On-site - Taguig3-5 Yrs ExpDiplomaFull-time
Share

Job Description

Benefits

  • Insurance Health & Wellness

    Dental Insurance, Health Insurance, HMO

Description

  • Provides First and second-line investigation and diagnosis
  • Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Logs relevant incident/service request details per Service desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are always updated until issues are resolved
  • Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
  • Resolving technical issues quickly and efficiently
  • Installing and configuring necessary software and meeting end-user needs
  • Escalating any serious problems to relevant departments and teams
  • Ensuring optimal network performance
  • Performing system updates, tests, and maintenance to avoid service interruptions
  • Monitoring and reporting service desk tickets
  • Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
  • Producing user manuals and guidance for end-users
  • Creates/maintains documentation on Back Desk
  • Special events coverage
  • Local network support and/or assists centralized Network team
  • Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
  • User account creation/deletion and file permissions
  • Laptop / Desktop Backup management and maintenance
  • Assist all Joiners, Movers and Leavers tasks in the respective site
  • Involve in Stock and Asset Management activities and coordinate with Stock Management

Requirements

  • Bachelor’s Degree or completed at least 2 years in college with no back subjects
  • At least 2-5 years relevant field experience. Candidate should have Service Desk Experience . Reject CVs who do not have that experience or who have less than 2 years of relevant experience
  • With ticketing experience, technical skills and good communication skills
  • Ability to work independently and take initiative
  • Strong communications skills, both written and oral
  • Maintains strong attention to detail in high-pressure situations
  • Willingness to work flexible hours when needed. This shouldn’t be a basis of rejecting CVs if there is no mention of the same
  • Must not be a present or former employee of Tata Consultancy Services (TCS)
  • Should not be a job hopper with a minimum stay of 2 years per company.
  • Reject all serial Job hoppers who show signs of changing jobs every time in few months
  • Company Perks:
  • Above-industry salary package and incentives
  • Competitive medical coverage
  • Life, accidental death and dismemberment, and total permanent
  • disability insurance
  • Maternity assistance
  • Leave credits are convertible to cash
IT Service DeskCommunication skillsInterpersonal skills
Preview

Stephen Odebiyi

Recruitment SpecialistGrowthFN Sdn Bhd

Active today

Working Location

TATA Consultancy Services (Recruitment Hub)

Posted on 30 April 2025

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.