GrowthFN Sdn Bhd IT Service Desk

IT Service Desk

GrowthFN Sdn Bhd

＄720-901[Monthly]

On-site - Taguig3-5 Yrs ExpDiplomaFull-time

Benefits

Insurance Health & Wellness
Dental Insurance, Health Insurance, HMO

Description

Provides First and second-line investigation and diagnosis
Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales
Logs relevant incident/service request details per Service desk procedures
Communicates with client regarding incident progress
Ensures tickets are always updated until issues are resolved
Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
Resolving technical issues quickly and efficiently
Installing and configuring necessary software and meeting end-user needs
Escalating any serious problems to relevant departments and teams
Ensuring optimal network performance
Performing system updates, tests, and maintenance to avoid service interruptions
Monitoring and reporting service desk tickets
Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
Producing user manuals and guidance for end-users
Creates/maintains documentation on Back Desk
Special events coverage
Local network support and/or assists centralized Network team
Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
User account creation/deletion and file permissions
Laptop / Desktop Backup management and maintenance
Assist all Joiners, Movers and Leavers tasks in the respective site
Involve in Stock and Asset Management activities and coordinate with Stock Management

Requirements

Bachelor’s Degree or completed at least 2 years in college with no back subjects
At least 2-5 years relevant field experience. Candidate should have Service Desk Experience . Reject CVs who do not have that experience or who have less than 2 years of relevant experience
With ticketing experience, technical skills and good communication skills
Ability to work independently and take initiative
Strong communications skills, both written and oral
Maintains strong attention to detail in high-pressure situations
Willingness to work flexible hours when needed. This shouldn’t be a basis of rejecting CVs if there is no mention of the same
Must not be a present or former employee of Tata Consultancy Services (TCS)
Should not be a job hopper with a minimum stay of 2 years per company.
Reject all serial Job hoppers who show signs of changing jobs every time in few months
Company Perks:
Above-industry salary package and incentives
Competitive medical coverage
Life, accidental death and dismemberment, and total permanent
disability insurance
Maternity assistance
Leave credits are convertible to cash