• Manage day-to-day hub operations, including parcel inbounding, sorting, rider dispatch and receiving of in-transit parcels, also inventory control
• Conducts team briefing and documents minutes of the meeting
• Oversees agency teams in backroom, as well as coordinates w/ rider support team and occasionally supervises drivers / riders
• Performs essential duties such as hiring and training staff, monitoring employees, performance, ensuring high productivity levels, assigning tasks, and delivering constructive criticism.
• Creates, reviews and validates reports coming from the hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Ensure Hub KPIs are effectively met
• Conducts process improvement initiatives & implements / spearhead projects geared towards increasing Hub productivity
  
  

• Has held a leadership role in a division or team, within a warehouse or hub environment
• Experienced in e-commerce fulfillment

Please refer to job description.