Escalations & Retention Specialist
V-Call Center Link Inc.
Job Description
Description
- Handle critical customer escalations via voice and written channels (email/chat).
- Investigate and resolve complaints from high-profile clients or sensitive cases.
- Identify root causes and collaborate with internal teams to develop resolutions.
- Ensure customer satisfaction and drive retention efforts.
- Maintain accurate records of escalations and resolutions.
Requirements
- At least HS or SHS Undergrad or College Graduate
- C1 level English proficiency (both spoken and written communication
- 2–3+ years of experience in: Customer service or customer experience roles
- Retail operations, ideally in food and beverage
- Handling high-level complaints or escalations
- Experience in managing corporate/enterprise-level clients is a plus
VCC Link Inc.
Digital Marketing V-Call Center Link Inc.
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Working Location
Taguig. Taguig, Metro Manila, Philippines
Posted on 20 June 2025
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