Customer Service Representative

Intelegencia

$266-355[Bulanan]
Di tempat - Tarlac<1 Tahun KedaluwarsaS1Penuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Tunjangan

    Tunjangan Perumahan

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Asuransi Kesehatan, Asuransi Jiwa, Organisasi perawatan kesehatan

  • Yang lain

    Acara Sosial Perusahaan

  • Manfaat Tunjangan

    Ruang Tidur

  • Waktu Istirahat & Cuti

    Cuti Ulang Tahun, Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

  • We are looking for Customer Service Representatives to join our growing Operations team for the BDO Account. This is a billable role where you'll handle inbound customer concerns and provide top-tier service across a range of banking-related inquiries.

Persyaratan

Key Responsibilities:

You will be responsible for:

  • Handling inbound calls via our hotline system.
  • Addressing inquiries and concerns such as:
  • Waivers and reversals
  • Installment programs
  • Card delivery and application follow-up
  • Credit limit increases
  • SOA requests
  • Transaction disputes and general account questions
  • Accurately capturing and processing data.
  • Delivering professional, clear, and empathetic customer communication.

Required:

  • College graduate OR at least 2 years in college or vocational school (preferably in a Financial course)
  • If not a college graduate, at least 3 months of BPO experience in a customer service role
  • Proficient in English and Filipino (oral and written)
  • Strong grammar, clear pronunciation, and professional communication
  • Basic computer literacy
  • Willingness to work weekends and holidays as needed
  • Willingness to relocate if required (with relocation package)

Preferred (Nice to Have):

  • Previous experience with BDO or holding a BDO Credit Card

Required skills:

  • Excellent customer service mindset
  • Clear thought process and strong analytical thinking
  • Ability to handle challenging conversations and escalations
  • Strong empathy and communication
  • Accuracy and efficiency in data entry
Layanan PelangganBahasa Inggris
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Marvin Berdin

Sourcing SpecialistIntelegencia

Aktif hari ini

Lokasi Kerja

San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines

Diposting di 18 June 2025

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