Roles and Responsibilities

• Interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone. 
• Create, manage, and drive closure on service requests.  
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.  
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.  
• Provide excellent customer service by focusing on providing a great experience.  

Minimum Qualifications

• At least high school graduate
  
  With 1-year BPO EXP
• Good English communications skills
• Strong customer orientation skills
• Amenable to work Onsite MOA, Pasay City

What We Offer

• Competitive Compensation Package with Retention Program Incentives, Performance Incentives
• In-house training
• HMO on Day 1
• Dental coverage
• Personal development programs
• Meal and other allowances

Please refer to job description.