Samsung Service Center CSA (SM Megamall)
Exccell Workforce Solutions Corp.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Description
- Respond to customer inquiries via phone, email, and chat
- Provide accurate product information and troubleshoot issues
- Document customer interactions and feedback
- Assist in processing orders and returns
- Collaborate with team members to enhance customer satisfaction
- Maintain a positive and professional demeanor at all times
Requirements
- Educational Qualifications: No formal degree required; high school diploma or equivalent preferred.
- Experience Level: 1-3 years of relevant experience in customer service.
- Skills and Competencies: Strong communication skills, problem-solving abilities, and proficiency in customer service applications.
- Responsibilities and Duties: Assist customers, manage inquiries, resolve complaints, and maintain customer satisfaction.
- Working Conditions: Primarily office-based, may require occasional overtime.
- Qualities and Traits: Empathetic, patient, and detail-oriented with a positive attitude.
Lea Cuadra
HR ManagerExccell Workforce Solutions Corp.
More than ten replies today
Working Location
SM Megamall - Building B. Bldg B J. Vargas St Brgy, Mandaluyong City, 1550 Metro Manila, Philippines
Posted on 18 July 2025
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Exccell Workforce Solutions Corp.
Unfinanced / Angel
501-1000 Employees
Human Resources & Recruitment
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