Customer Service Representative

StackPH

$355-444[月給]
オンサイト - パンパンガ経験不問専門学校正社員
共有

職務内容

福利厚生

  • 手当

    食事手当, 交通費手当

  • 従業員の評価と報酬

    業績賞与, ホリデーギフト, インセンティブ

  • 福利厚生

    クリスマスボーナス, 社員ローン, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    HMO

  • 休暇

    病気休暇, バケーション休暇

続きを読む

説明

Hiring CSR Agent for SM Clark Pampanga

Location: [SM CLARK PAMPANGA ]

Job Type: [Full-Time/On-Site]


Job Summary:

We are seeking a Customer Service Representative to join our team and be the first point of contact for our valued customers. The ideal candidate is passionate about helping people, solving problems efficiently, and delivering exceptional service in every interaction.


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Identify customer needs and help customers use specific features or services.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Meet personal/team targets and call-handling quotas.


Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Without BPO Experience but BPO experience is a plus
  • Probably living in Pampanga or near Pampanga.


Preferred Skills:

  • Bilingual or multilingual abilities.
  • Experience in [your industry: e.g., e-commerce, software, healthcare, etc.].
  • Knowledge of support tools like Zendesk, Salesforce, or Freshdesk.


Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.

要件

  • Educational Qualifications: A Diploma in any field is required.
  • Experience Level: No prior experience needed; fresh graduates are encouraged to apply but BPO Experience is a advantage.
  • Skills and Competencies: Strong communication and interpersonal skills; problem-solving ability.
  • Working Conditions: Office-based with a structured schedule; may involve direct customer interaction.
  • Qualities and Traits: Patience, empathy, adaptability, and a customer-focused mindset.
英語カスタマーサービス問題解決コールセンター
Preview

John Axl

Talent Sourcing SpecialistStackPH

今日 0 回返信

勤務地

SM City Clark. Manuel A. Roxas Hwy, Clark Freeport, Mabalacat City, Pampanga, Philippines

掲載日 01 July 2025

StackPH

プレシリーズA

101-500 従業人数

BPO とコールセンター

img
Bpo

採用中の件の求人を表示

報告する

Bossjobの安全に関する注意事項

海外勤務をお考えの際は下記の事項に注意して下さい。まずパスポートなどの身分証明証は不必要に提示しない。

そして下記に該当する企業を見つけた際は、 直ちに報告をお願いいたします。

  • 保証や担保を要求する会社には注意
  • 投資や資金調達を勧誘する
  • 不当な利益を得ていると思われる企業
  • 違法と思われる状況
  • その他不審に感じた場合