Customer Service Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently.
- Maintain records of customer interactions and transactions.
- Collaborate with other departments to improve customer experience.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: Bachelor’s degree in any field.
- Experience Level: Less than 1 year of customer service experience.
- Skills and Competencies: Excellent English communication skills, problem-solving abilities, and active listening.
- Responsibilities and Duties: Handle customer inquiries, resolve complaints, and provide product information.
- Working Conditions: Office environment with occasional remote work options.
- Qualities and Traits: Empathetic, patient, and outgoing personality with a customer-first mindset.
Jaylo Roselle
BPO Recruitment SpeacialistMetacom Business Process Outsourcing Solution Inc.
More than ten replies today
Working Location
Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig, 1634 Metro Manila, Philippines
Posted on 23 June 2025
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