GigaHertz Computer Systems Customer Service Representative

GigaHertz Computer Systems

＄269-359[Monthly]

On-site - Quezon City<1 Yr ExpDiplomaFull-time

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Professional Development
Job Training
Time Off & Leave
Birthday Leave, Sick Leave, Vacation Leave

Assist walk in customer
Manage queue at the branch
Assists client with inquires relating service
Record and monitor all service inquiries receive from our branch
Promote company service offer including attachment ( ram, OW parts, hard drive and adapter )
Ensure the correctness of services offered to client
Close and achieve a monthly target given by the top management
Ensure to gather all customer information correctly
Coordinate with respective department if needed to solve issue and concern of the customer
Solve customer complaints, following up/touch base with current/previous customer by doing follow up calls
Ensure 100% updated your internal monitoring
Ensure all your back out report and inquiries should be put in the CRM

Educational Qualifications: Minimum Diploma in any field.
Experience Level: Less than 1 year in customer service.
Skills and Competencies: Strong communication, problem-solving skills, and proficiency in customer relationship management tools.
Responsibilities and Duties: Assist customers, resolve inquiries, and provide product information.
Working Conditions: Office environment with flexible hours.
Qualities and Traits: Patience, empathy, adaptability, and team-oriented.