Customer Care Representative
Metacom Careers
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay
Insurance Health & Wellness
HMO
Perks Benefits
Training Subsidy
Time Off & Leave
Bereavement Leave, Family Medical Leave, Parental Leave, Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Provide exceptional customer support via phone, email, and chat.
- Address inquiries and resolve issues promptly and accurately.
- Maintain customer records and document interactions.
- Collaborate with team members to improve service processes.
- Handle customer feedback professionally and efficiently.
- Stay updated on product knowledge and company policies.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: Less than 1 year of experience in customer service or related field.
- Skills and Competencies: Proficiency in English, customer service, scheduling, problem-solving, teamwork, Adobe Suite, TikTok, account management, and Salesforce.
- Working Conditions: Fast-paced environment with potential for remote work.
- Qualities and Traits: Strong work ethic, positive attitude, and willingness to learn.
Brian Lamban CSSWB
HR ManagerMetacom Careers
High response rate
Working Location
Bridgetowne Destination Estate. Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines
Posted on 09 May 2025
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