1. Creative Direction & Vision

• Define and communicate the creative vision for projects and campaigns.

• Ensure design and copy are aligned with brand tone, audience, and objectives.

• Review and approve creative assets for consistency, quality, and effectiveness.

1. Team Management

• Assign tasks based on individual strengths (e.g., visual-heavy vs concept-heavy projects).

• Foster collaboration between graphic artists and copywriters.

• Conduct regular check-ins to monitor progress and morale.

1. Project Oversight

• Manage project timelines, deadlines, and deliverables.

• Balance workloads across the team to avoid burnout and ensure quality.

• Coordinate with marketing managers, product leads, or clients.

1. Creative Review & Feedback

• Provide constructive critiques on design, layout, messaging, tone, etc.

• Encourage iterative improvement and creative experimentation.

• Maintain a balance between creativity and meeting business needs.

1. Mentoring and Development

• Help team members improve their craft—visual storytelling for designers, persuasive writing for copywriters.

• Identify growth opportunities and training needs.

• Support portfolio development and personal projects when possible.

1. Cross-functional Collaboration

• Work with stakeholders (e.g., marketing, sales, product) to understand campaign needs.

• Translate technical or strategic requirements into creative briefs.

• Serve as a liaison between creative and non-creative teams.

1. Brand Stewardship

• Uphold and evolve brand guidelines in both visual and written forms.

• Ensure cohesive voice and style across all platforms (print, web, social, etc.).

1. Any additional tasks that maybe provided

Education and Experience:

• Bachelor's degree in Business Administration, Management, or a related field.

• At least 5-7 years of experience in operations management, with increasing levels of responsibility.

• Prior experience in a leadership or supervisory role is essential.

• Experience in the specific industry (e.g., BPO, call center, manufacturing, logistics) is often preferred.

• Experience working in the Philippines or with Filipino teams is often beneficial.

Skills and Competencies:

• Leadership and Team Management:

  • Strong leadership skills with the ability to motivate, mentor, and develop team members.

  • Experience in performance management, including setting goals, providing feedback, and conducting performance reviews.

  • Ability to delegate tasks effectively and manage workloads.

  • Conflict resolution and problem-solving skills.

  • Ability to foster a positive and collaborative work environment.

• Operational Management:

  • Deep understanding of operational processes and workflows.

  • Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

  • Ability to analyze data, identify trends, and make data-driven decisions.

  • Experience in managing budgets and resources effectively.

  • Knowledge of relevant industry regulations and compliance requirements.

• Communication and Interpersonal Skills:

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal skills with the ability to build relationships with team members, peers, and stakeholders.

  • Ability to communicate effectively with clients, if required.

  • Proficiency in communicating with diverse teams.

  • Ability to present information clearly and concisely.

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

  • Experience with relevant operations management software or systems.

  • Familiarity with data analysis tools and techniques.

• Adaptability and Problem-Solving:

  • Ability to adapt to changing priorities and work in a fast-paced environment.

  • Strong problem-solving skills with the ability to identify root causes and implement effective solutions.

• Cultural Competence:

  • Understanding of Filipino culture and work ethics.

  • Ability to work effectively with Filipino teams.

  • Sensitivity to cultural nuances in communication and management.

Please refer to job description.